Information Technology Services - Student Assistant

Student assistant position within the Information Technology Services (ITS) division, providing direct support to the Technology Support Center (TSC) and potentially other departments such as Training Services, Accessible Technology Services, Smart Classroom Technologies (SCT), Enterprise and Cloud Services (ECS), Office of the CIO, and Office of the Vice President. All tasks are performed under the direct supervision of professional ITS staff.

Responsibilities

• Technology Support Center (TSC)
  • Serve as the first point of contact for students, faculty, staff, and visitors seeking technology assistance.
  • Assist customers with Coyote OneCard services, CoyoteID password resets, Wi-Fi (Eduroam) connectivity, software support, and general computer troubleshooting.
  • Answer campus-related questions and provide exceptional customer service.
  • Assist with resolving issues involving computer lab equipment, printers, kiosks, charging stations, and other campus technology resources.
  • Escalate technical issues to professional staff when appropriate.
  • Maintain accurate documentation of support requests and completed work.
• Campus Operator Support
  • Answer incoming calls to the University's main telephone number.
  • Provide accurate information regarding university services, departments, and resources.
  • Route calls to the appropriate campus departments.
  • Follow established emergency call handling procedures and communication protocols.
• Enterprise & Cloud Services (ECS)
  • Assist with day-to-day operations within university data centers and server rooms.
  • Install, relocate, label, inventory, and remove servers, network equipment, and related hardware.
  • Maintain organized server racks, cable management, and equipment storage.
  • Document server room infrastructure and maintain accurate inventory records.
  • Assist with power connection tracking and equipment documentation for remote management.
  • Utilize workplace hand tools such as screwdrivers, measuring tapes, and cable management tools.
  • Maintain clean, organized, and secure data center environments while following established safety procedures.
• Telecommunications Services
  • Assist with installation, maintenance, and troubleshooting of wireless access points (WAPs).
  • Support telecommunications infrastructure projects, including structured cabling and network equipment installations.
  • Assist with backup battery system installation and maintenance.
  • Pull, route, label, and organize telecommunications and network cabling.
  • Assist professional staff with field installations and technology upgrades throughout campus.
  • Follow all safety standards while working in telecommunications closets, equipment rooms, and field environments.
• Smart Classroom Technologies (as assigned)
  • Assist with audio/visual support for smart classrooms, conference rooms, campus events, and instructional technology.
  • Respond to classroom technology requests and provide basic troubleshooting support.
• General Responsibilities
  • Support other ITS departments including Training Services, Accessible Technology Services, Office of the CIO, and Office of the Vice President as assigned.
  • Complete clerical and administrative tasks as needed.
  • Maintain professionalism, confidentiality, and excellent customer service.
  • Participate in departmental projects and special assignments.
  • Perform other duties as assigned.

Requirements

• Admission or registration as a CSU student.
• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Enrolled in at least half-time units at CSUSB (6 units undergraduate; 3 units graduate).
• International students must have full-time enrollment at CSUSB (12 units undergraduate; 6 units graduate).
• Eligible to work in the United States.
• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Preferred Qualifications

• Reliable attendance and punctuality to ensure consistent service coverage.
• Maintain a positive attitude and offer practical solutions to resolve presented situations.

Pay

Anticipated hiring range: $16.90 per hour. The compensation offered will consider internal equity and experience among other factors.

Schedule

• Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).
• Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).

This is a part-time, temporary, seasonal, on-campus position. Student employees are not eligible to telecommute.