Student Affairs Support Associate

About the role

The Education Abroad Operations Manager provides essential operational and administrative support for the University of Kentucky’s Education Abroad & Exchanges programs. This position provides front-line customer service, manages communications and inquiries, coordinates student enrollment and records processes, supports program-related financial transactions, and oversees a variety of administrative functions that contribute to the successful delivery of education abroad opportunities.

Responsibilities

• Provides front-line customer service, manages communications and inquiries
• Captures and maintains accurate student records
• Supports program-related financial transactions
• Oversees a variety of administrative functions that contribute to the successful delivery of education abroad opportunities
• Collaborates with students, faculty, staff, and campus partners to ensure efficient operations and a high level of service

Requirements

• Customer Service Skills
• Attention to Detail
• Organizational Skills
• Management Skills
• Time Management Skills
• Communication Skills
• Problem-Solving Skills

Qualifications

• Experience working in a higher education, student services, academic affairs, international education, or administrative operations environment
• Experience providing front-line customer service and managing communications via email, phone, and in-person interactions
• Experience with university financial systems, business processes, and financial transaction management
• Experience using student information systems, database systems, or enterprise software applications

Skills

• Customer Service Skills
• Attention to Detail
• Organizational Skills
• Management Skills
• Time Management Skills
• Communication Skills
• Problem-Solving Skills

Benefits

Not specified

Pay

$17.76-28.43/hour

Schedule

Monday-Friday; 8:00 am-5:00 pm; 40 hours per week