Student Administrative Appeal/NYSOP Academic Advisor

Reporting to the Associate Dean of Student Development and Enrollment Management, the NYSOP (New York State Opportunity Promise) Academic and Student Administrative Appeal Advisor provides tailored academic advising, outreach, and career guidance to adult learners (ages 25–55) with some college credit and no degree. The advisor helps students re-enroll, navigate program requirements, and ensure successful degree completion, and also coordinates the College's Student Administrative Appeal process, including cases involving student record reconciliations due to extenuating circumstances.

Responsibilities

• Advise students who experience academic difficulty during their college career and are interested in furthering their education.
• Work with students to create academic plans, avail themselves of college resources and scholarships, and make progress towards degree completion, successful transfer, and career exploration.
• Provide ongoing support to students who need to file administrative, academic, and Satisfactory Academic Progress appeals (Title IV, TAP, Readmission of at-risk and non-traditional students).
• Conduct workshops and inform students about enrollment deadlines, campus policies, and procedures.
• In coordination with supervisor, make recommendations on administrative review decisions after review of all written appeals and supporting documents.
• Maintain records and monitor academic progress of NYSOP students and students submitting administrative appeals; prepare reports for campus leadership.
• Orient at-risk students on federal guidelines regarding the Academic Appeals and Title IV Appeal processes.
• Communicate decisions to students and work with students on follow-up.
• Assess the impact of interventions and share findings with leadership for planning purposes.
• Communicate processes to Advisement Units and other stakeholders.
• Respond to student inquiries in accordance with policies and procedures in a timely manner.
• Provide enrollment support and work collaboratively with Admissions and Advisement Units to support enrollment-related activities.
• Work collaboratively with Financial Aid, OAA, Bursars, Admissions, Accessibility Resource Center, and Advisement Units to assist students.
• Assess the impact of intervention provided to NYSOP student cohorts on retention.
• Attend meetings and events on campus and externally to uplift matters affecting student retention.

Essential duties require on-campus presence.

Qualifications

• Bachelor's Degree required.

Preferred qualifications:

• Two years of experience
• Experience working in a higher education setting
• Experience using CUNY systems including CUNYFirst
• Availability to work evening and weekend hours when required
• Bilingual skills highly desirable

CUNY Title Overview

• Provides academic counseling and planning services to a diverse student population.
• Assists students with clarifying values and goals; counsels students regarding educational options, requirements, policies and procedures.
• Offers academic and personal support to guide students through the course selection process.
• Provides students with effective and timely referral to other college and external support services.
• Monitors and evaluates students' educational progress by conducting academic progress audits.
• Establishes and maintains student files, databases and records; prepares activity reports and analyses.
• May specialize in providing advice on specific programs or to specific student groups.
• Performs related duties as assigned.

Job Title Name: Academic Advisor
CUNY Title: Assistant to HEO
FLSA: Exempt

Compensation and Benefits

$48,647 – $52,426; salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

Schedule

Full-Time. Availability to work evening and weekend hours when required.