Student Accounts & Services Manager

About the role

The Manager of Student Accounts & Services plays a key leadership role in delivering a positive, supportive student finance experience. This position oversees the processes, training, evaluation, and ongoing support of student finance and accounts receivable services, ensuring students receive accurate, timely, and compassionate assistance throughout their journey.

Responsibilities

• Lead, coach, and support the Account Management team to continuously enhance service quality and strengthen academic partner relationships
• Promote integrity, accuracy, and timeliness in student advisement and service delivery, ensuring a consistently positive student experience
• Ensure appropriate staffing by participating in recruiting, interviewing, hiring, promotions, and onboarding while clearly defining roles and expectations
• Review and assess current customer service practices and operational workflows, recommending improvements to leadership as needed
• Provide leadership with regular tracking, reporting, and assessment of service outcomes and team performance
• Support the professional growth and development of Account Management Representatives, recognizing their critical role in the overall customer service strategy
• Develop, implement, and monitor staff schedules to ensure effective coverage and service quality
• Aid with department staffing plans and budget considerations, maintaining service levels while managing resources responsibly
• Handle escalated student concerns with empathy and professionalism, working toward timely and effective resolution of student finance and financial aid issues
• Maintain and communicate a strong working knowledge of University policies, Title IV regulations, Military/Veteran Affairs, international, and state requirements, clearly explaining the purpose and value of policies to students
• Ensure team members have the tools, resources, and knowledge needed to help applicants and students make informed tuition and investment decisions
• Identify and share best practices to promote continuous improvement and a consistently strong Covista student experience
• Maintain a thorough understanding of all Student Finance programs, policies, and procedures
• Assist with special projects and reporting related to accreditation or state approval processes, as needed

Qualifications

• Bachelor’s degree required; Master’s degree strongly preferred
• Minimum of 4 years of combined professional experience, including prior people management experience
• Experience working in a service-oriented environment, with a strong commitment to customer care
• Demonstrated experience in Student Finance or related functions
• Experience with budget preparation, financial modeling, and accounting management preferred
• Working knowledge of federal and state financial aid regulations, including Title IV requirements
• Proficiency in Microsoft Office and financial aid or student information systems
• Strong understanding of internal and external customer needs, with a student-centered mindset
• Exceptional leadership, critical thinking, organizational, and interpersonal communication skills
• Ability to effectively collaborate with and influence stakeholders at all levels of the organization
• Comfortable working in a fast-paced environment, balancing multiple priorities with confidence
• Proven ability to work independently, exercise sound judgment, and make informed decisions
• Strong understanding of the principles, practices, methodologies, and procedures related to student financial aid administration
• Demonstrated success in setting deadlines, managing projects, and ensuring timely completion
• Strong presentation skills, with experience communicating ideas and recommendations to senior leadership

Benefits

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $108,334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.