Student Accounts Representative - 999976

About the role

Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university known for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and more. NSU is committed to the health and welfare of its students, faculty, staff, and campus visitors, maintaining a tobacco-free environment.

Responsibilities

• Researches and analyzes outstanding student account balances to ensure accuracy and adjusts accordingly.
• Advises prospective and current students, their families, and the NSU community regarding payment options and Bursar policies and procedures.
• Processes specialized billing, invoices, and receipts to ensure students receive funds from appropriate parties.
• Processes, tracks, and maintains records of payments and charges to ensure student accounts are accurate.
• Issues refunds to students and third-party vendors/agencies to ensure excess payments are sent to appropriate parties in a timely manner.
• Reviews data and corrects discrepancies to ensure student's account information is accurate and appropriate holds are applied.
• May provide training to new ESS staff relating to student accounts processes to ensure employees are properly trained.
• Performs other duties as assigned.

Requirements

• Proficiency with handling numbers, computing numbers mathematically, and transcribing numbers correctly.
• Strong 10-key skills.
• Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.
• Strong verbal and written communication skills.
• Ability to prioritize work in order to complete multiple tasks within time deadlines.
• Excellent customer service skills.
• Ability to enter and verify information with accuracy.
• Proactive, punctual, and reliable.
• Ability to work independently.
• Good organizational and time management skills.
• Excellent conflict resolution skills.
• Ability to maintain confidential information.

Qualifications

• Required Education: Associate's Degree or 60 College credits Major.
• Required Experience: One (1) year of finance related work experience in an office environment and three (3) months of bookkeeping and/or cashiering work experience.

Skills

• Proficiency with handling numbers, computing numbers mathematically, and transcribing numbers correctly.
• Strong 10-key skills.
• Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.
• Strong verbal and written communication skills.
• Ability to prioritize work in order to complete multiple tasks within time deadlines.
• Excellent customer service skills.
• Ability to enter and verify information with accuracy.
• Proactive, punctual, and reliable.
• Ability to work independently.
• Good organizational and time management skills.
• Excellent conflict resolution skills.
• Ability to maintain confidential information.

Benefits

NSU offers a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and more.

Pay

$18.20 per hour/$35,490.00 annually

Schedule

Hourly