Student Accounts Representative- IL- Student Financial Services

About the role

The Student Accounts Representative works directly within the Office of Student Financial Services on all aspects of cash management, billing, receivables, and reconciliation, as well as departmental planning, with an emphasis on communication and customer service, under the general supervision of the Student Accounts Manager.

Responsibilities

• Process daily Student Accounts functions including cash management, deposits, journal entries, and reconciliations.
• Maintain and update the Student Accounts policy and procedure manuals.
• Support invoicing and follow-up for scholarships, VA benefits, Military, National Health Service Corps (NHSC), Vocational Rehabilitation, reserve accounts, and 529 plans.
• Aid students and authorized third parties with billing questions.
• Collaborate with campus departments on financial matters.
• Assist with monthly and quarterly reconciliation processes.
• Administer the Brinks 24Seven and check scanner processes.
• Communicate with campus Departments (i.e., Student Services, Business Office) on fiscal issues.
• Assist with monthly/quarterly reconciliation (i.e., Business Office).
• Complete and analyze management reports as required.
• Assist Student Accounts Supervisor on various projects as assigned.

Qualifications

• Strong organizational skills, attention to detail, and the ability to manage multiple financial processes while delivering excellent customer service.
• High school diploma or GED required; Associates degree in Management/Accounting or related field preferred.
• 3-5 years working in an accounting, accounts receivable, financial aid, student accounts, or business/financial office role, preferably at a graduate institution.
• Intermediate to advanced knowledge of Microsoft Office; Outlook, Word, and Excel required.

Other Duties

• Assist Student Accounts Manager or Director of Student Financial Services on various projects as assigned.

Planning

• Proactively identify risks and roadblocks that need to be addressed; identify and detail creative solutions, along with preliminary recommendations, to minimize the impact of these potential problems.
• Participate in the annual planning process to improve operations and advance departmental objectives.

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand. The employee is regularly required to walk; reach with hands and arms. The employee is frequently required to sit, Use hands to finger, handle, or feel; talk and hear. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

• The noise level in the work environment is usually moderate.

Benefits

• Medical, dental, and vision insurance plans.
• Life insurance, short/long-term disability and pet insurance.
• Flexible spending accounts, including healthcare reimbursement and a child/dependent care account.
• Competitive time off package including paid holidays, sick/flex days, personal days, and vacation days.
• 403(b) retirement plan, tuition reimbursement, a child care subsidy reimbursement program, identity theft protection, and an employee assistance program.
• Wellness facility on-site with a fully equipped fitness facility.

Equal Opportunity Employer

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulations.