Student Accounts Representative - 997131

Nova Southeastern University (NSU) is a not-for-profit, independent university founded in 1964, known for academic excellence and innovation. We offer competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans. NSU is a tobacco-free campus committed to the health and welfare of its community.

About the Role

Researches and analyzes outstanding student account balances and advises prospective and current students, their families, and the NSU community regarding payment options. Provides training to Enrollment and Student Services (ESS) staff to ensure accurate information is disseminated in a timely manner to reduce accounts receivables.

Responsibilities

• Researches and analyzes outstanding student account balances to ensure payment information is accurate and adjustments are made accordingly.
• Advises prospective and current students, their families, and the NSU community regarding payment options, Bursar policies, and procedures to prevent an increase in accounts receivables.
• Processes specialized billing, invoices, and receipts to ensure students receive funds from appropriate parties.
• Processes, tracks, and maintains records of payments and charges to ensure student accounts are accurate.
• Issues refunds to students and third-party vendors/agencies to ensure excess payments are sent to appropriate parties in a timely manner.
• Reviews data and corrects discrepancies to ensure student account information is accurate and appropriate holds are applied.
• May provide training to new ESS staff relating to student accounts processes.
• Performs other duties as assigned.

Requirements

• Associate’s Degree or 60 college credits.
• One (1) year of finance-related work experience in an office environment.
• Minimum three (3) months of bookkeeping and/or cashiering work experience.

Skills

• Proficiency with handling numbers, account reconciliations, and mathematical computations; strong 10-key skills.
• Proficient knowledge of MS Office (Word, Excel, Outlook), data entry, and Internet research abilities.
• Strong verbal and written communication skills.
• Ability to prioritize work and complete multiple tasks within deadlines.
• Excellent customer service and conflict resolution skills.
• Ability to enter and verify information accurately.
• Proactive, punctual, and reliable; ability to work independently.
• Good organizational and time management skills.
• Ability to maintain confidential information.
• May need to work evenings and weekends if necessary.

Physical Requirements / Working Conditions

• Ability to communicate effectively with others.
• Ability to work cooperatively with colleagues and supervisory staff at all levels.
• May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing.
• May be required to use equipment such as pens, pencils, and computer keyboards.

Preferred Qualifications

• Experience with student accounting systems.
• Experience working in an academic institution, preferably in higher education.
• Experience with Banner or other NSU software systems.

Pay

$18.20 per hour / $35,490.00 annually.

Benefits

• Comprehensive benefits package including tuition waiver.
• Retirement plan.
• Excellent medical and dental plans.