Financial Services Representative- 515

At every stage of life, Empower Federal Credit Union positively impacts members by providing affordable financial services. Our core values are Fairness, Integrity & Honesty, and our strategic pillars focus on a World-Class Employee Experience, Best-In-Class Member Experience, Growth for Impact, and Shared Value in the Community.

About the role

Provide exceptional member service by delivering products and services that enhance members’ financial lives. Assist with banking and lending needs, from basic transactions to account management and loan products, while educating members on available services. Foster a positive, inclusive team environment and ensure accuracy and compliance in all transactions.

Responsibilities

• 30% Product Knowledge & Cross-Selling: Engage with members to identify their needs and cross-sell relevant products and services. Exhibit expertise in deposit accounts, loan products, and corporate services. Educate members on ancillary lending products such as life, disability, GAP, and MRC.
• 20% Member Service & Account Assistance: Welcome members and provide support for teller and platform functions. Educate members on solutions that meet their financial needs. Open and process new accounts, specialty accounts, and lending products. Assist with account additions, closures, and ongoing maintenance. Resolve disputes, fraud issues, and errors in a timely manner. Perform training and coaching of team members in collaboration with branch leadership.
• 20% Leadership & Team Collaboration: Lead by example and foster a positive work culture. Create an inclusive and supportive environment where team members assist one another. Act as a role model for professionalism, integrity, and customer service excellence.
• 20% Transaction Accuracy & Compliance: Ensure accuracy in all member transactions and manage teller drawer balances. Rotate between teller line and platform duties as needed, meeting balancing requirements. Carry out required audit procedures, including dual control and cash management. Follow all policies and procedures as outlined in the HR Manual. Address discrepancies and follow up with members in a timely manner, collaborating with support departments as needed.
• 5% Professional Development & Compliance: Stay informed of changes in credit union policies, security, compliance, rates, and consumer protection laws. Participate in branch meetings and engage in ongoing training via email, Teams, or other resources.
• 5% Other Duties: Perform other related duties as assigned. Be flexible and available to work various hours, including Saturdays and across branch locations.

Requirements

• Experience: 1 to 3 years of related experience in banking or a service-to-sales role.
• Education: A two-year college degree, completion of a specialized course of study at a business or trade school, or equivalent work experience is required. Completion of the following Credit Union courses is also required: MSR Beginning, MSR Advanced, Business Accounts, Deposit Accounts, Beginning Lending, Intermediate Lending, Advanced Lending, and Home Equity, or completion within six months of hiring or promotion.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential. Ability to work inclusively with a diverse team and clientele. Positive communication and ability to build relationships, obtain information, and solicit cooperation. Ability to receive constructive feedback and work toward effective change.
• Other Skills: Proficient in operating a 10-key calculator and computer. High accuracy in data entry. Familiarity with communication platforms such as email, Teams, and texting. NMLS licensing eligibility.

Skills

• Resourcefulness and problem-solving abilities
• Frequent initiative-taking
• Ability to concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors

Physical Requirements

• Frequently sit, talk, hear, and use hands for handling tools and controls
• Occasional standing, walking, reaching, stooping, kneeling, crouching, or crawling
• Ability to lift up to 50 pounds
• Specific vision requirements include close vision and focus adjustment

Work Environment

The normal office environment is free from discomfort due to temperature, dust, noise, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical and Dental Insurance
• 401K with Employer Match
• Holiday Pay
• Paid Time Off

Pay

The hourly rate for this position is $21.97 - $32.96.

All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS, you may be subject to a credit check.