Student Accounts Customer Service and Collections Specialist

Position Summary

The successful candidate will hold a high school diploma or equivalent. Strong written and verbal communication skills are required. A minimum of two years of experience in customer service, billing, accounts receivable, collections, and data entry is highly preferred, as well as a strong proficiency in Microsoft Excel. Basic accounting knowledge and previous experience in a higher education or university environment are preferred. Candidate will have:

• Strong communication and customer service skills with the ability to maintain a positive and calm demeanor during high volume and high stress periods
• Strong organizational, time management, and data entry skills with fine attention to detail and a high level of accuracy
• The ability to manage multiple tasks simultaneously and successfully prioritize duties to meet deadlines
• The ability to exercise sound judgment in complex billing and collections situations
• The ability to maintain and handle confidential student and parent information in the appropriate manner
• The ability to work independently, as a team player, and remain flexible and responsive to the changing needs of the work environment
• Proficiency in Microsoft Office Suite and the ability to learn relevant accounting, billing, and student accounts software

Qualifications

The successful candidate will hold a high school diploma or equivalent. Strong written and verbal communication skills are required. A minimum of two years of experience in customer service, billing, accounts receivable, collections, and data entry is highly preferred, as well as a strong proficiency in Microsoft Excel. Basic accounting knowledge and previous experience in a higher education or university environment are preferred. Candidate will have:

• Strong communication and customer service skills with the ability to maintain a positive and calm demeanor during high volume and high stress periods
• Strong organizational, time management, and data entry skills with fine attention to detail and a high level of accuracy
• The ability to manage multiple tasks simultaneously and successfully prioritize duties to meet deadlines
• The ability to exercise sound judgment in complex billing and collections situations
• The ability to maintain and handle confidential student and parent information in the appropriate manner
• The ability to work independently, as a team player, and remain flexible and responsive to the changing needs of the work environment
• Proficiency in Microsoft Office Suite and the ability to learn relevant accounting, billing, and student accounts software

Special Instructions Summary

Review of applications will begin July 17, 2026, and remain open until filled.

Posting Number

20101028A

EEO Statement

Gettysburg College, an equal opportunity employer, complies with all applicable federal, state, local laws and regulations regarding nondiscrimination. All qualified applicants will receive consideration for employment and admission. The College prohibits discrimination and harassment, and provides equal opportunity without regard to race, ethnicity, color, religion, national origin, disability, veteran status, marital/familial status, possession of a General Education Development Certificate (GED) as compared to a high school diploma, sexual orientation, gender identity, gender expression, sex, age, or genetic information in all aspects of employment, educational programs, activities, and admissions. Pursuant to Title IX of the Education Amendment of 1972, Gettysburg College prohibits discrimination on the basis of sex (i.e., which includes but is not limited to the prohibition of sexual misconduct and relationship violence, including sexual assault and harassment) in all of its educational programs and activities.

Posting Specific Questions

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Applicant Documents

• Resume
• Cover Letter