Student Account Specialist

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia.

Job Summary

Processes financial transactions, maintains accurate records, and provides excellent customer service within the Bursar's Office. Responsible for processing payments for tuition and fees, assisting students, parents, and staff, and ensuring the efficient handling of all related financial activities.

KEY RESPONSIBILITIES

• Processes payments for tuition, fees, and other university charges
• Receives and records payments made by cash, check, credit card, and electronic transfer
• Issues receipts for payments received
• Balances cash drawer daily and prepare deposits
• Affords assistance to students and parents with inquiries regarding their accounts
• Provides information on payment options, deadlines, and account balances
• Addresses and resolve complaints or refer complex issues to the appropriate staff
• Maintains accurate and up-to-date financial records
• Inputs and updates student account information in the university's financial system
• Ensures compliance with university policies and procedures regarding financial transactions
• Affords support with the preparation of financial reports and statements
• Helps with the processing of refunds and adjustments to student accounts
• Supports the department and leadership with general administrative tasks as needed

Required Qualifications

• High school diploma or equivalent
• Previous experience in cashiering, customer service, and/or clerical roles

Preferred Qualifications

• An undergraduate or advanced degree from an accredited institution of higher education in a related field
• Some college coursework in accounting, finance, or related field

Proposed Salary

The budgeted salary range is $17.40 to $23.90 per year. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more!

Abilities

• Knowledge of safe and accurate cash handling techniques
• Skills: Excellent initiative, teamwork, problem solving, independent judgment, organization, time management, project management and presentation skills
• Communication (verbal and written) and interpersonal skills to assist students, parents, and staff effectively
• High level of accuracy in processing transactions and maintaining records
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

• This is not a supervisory position.
• This position has financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position requires a purchasing card (P-Card).
• This position will not travel.
• Background Check
• Credit Report
• Standard Enhanced