Student Accounts Coordinator - Credits

Summary Of Job Duties And Responsibilities

• Provide quality customer service by performing a variety of student account functions including assisting in the student billing of all education programs and collections, payment plans and payment options for students and families.
• Counsel students and parents regarding their financial obligation to the University and explain the University’s policies and procedures as they relate to student accounts.
• Review student billing and financial aid awards to determine out-of-pocket costs and balance due; assist students with setting up a payment plan to cover balance.
• Work closely with other offices of the University to maintain a positive working relationship and foster an atmosphere of goodwill and teamwork across departments.
• Thoroughly respond to inquiries from students, parents and staff by way of email, phone and in person.
• Maintain student account balances, keeping students informed of their account status and following up with students regarding payment plans and the application of financial aid.
• Absorb and process third-party billings for payment by government and/or private companies, coordinate with Veteran Affairs, Employers, Department of Vocational Rehabilitation, etc. for students with benefits from outside organizations, access Federal systems to request billing payments, and maintain compliance knowledge for these systems.
• Maintain student files and correspondence, daily review and processing of third-party scholarship payments, reconciliation of third-party scholarships to student accounts and general ledger to ensure scholarships are processed timely, and initiate refunds to organizations if students cannot receive scholarships.
• Meet with parents and students at Summer Orientations and Admitted Student Weekend and other recruitment events, verification of data entry from co-workers.
• Process contracts, waivers and exemptions for all military, examples: FTA waivers, National Guard, Army Ignited, Post 9/11, Chapter 31, Marines, Chapter 33, etc., process state and employee tuition waivers, as well as third party contracts.
• Other duties as assigned.