Student Accounts Coordinator

About the role

This position plays a key part in supporting students through their financial journey in higher education, ensuring they understand their tuition obligations and available repayment options. It combines student-facing advisory work with financial administration, helping learners navigate billing, loans, and reimbursement programs with clarity and confidence.

Responsibilities

• Provide one-on-one financial counseling sessions to students, supporting informed borrowing, debt management, and repayment planning.
• Deliver financial literacy workshops and educational sessions to improve student understanding of budgeting, loans, and financial planning.
• Manage and monitor student tuition accounts, ensuring accurate billing and coordination with internal billing services.
• Review and verify ledger balances for graduating students and support the development of appropriate post-graduation payment plans.
• Oversee billing and processing for tuition reimbursement programs, including employer-sponsored assistance and workforce funding programs.
• Conduct exit counseling for graduating students, including guidance on loan repayment, account resolution, and financial transitions.
• Proactively communicate account balances and payment obligations through phone, email, text, and in-person outreach.
• Escalate delinquent accounts as needed and collaborate with relevant teams to resolve outstanding balances efficiently.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and relevant experience.
• 2-3 years of experience in student services, financial counseling, billing, accounting support, or related administrative roles.
• Strong communication skills, both written and verbal, with the ability to explain financial concepts clearly.
• Proficiency in Microsoft Office Suite; experience with student information systems such as CampusVue is a plus.
• Strong organizational and analytical skills with attention to detail in financial data management.
• Able to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong interpersonal skills with a student-focused, customer service-oriented approach.
• Able to work independently while also collaborating effectively within a team environment.

Benefits

• Comprehensive benefits package designed to support health, wellbeing, and work-life balance.
• Opportunities to contribute to student success in a meaningful, education-focused environment.
• Exposure to financial counseling, student services, and higher education administration.
• Professional development opportunities and experience in financial operations within education.
• Supportive and collaborative remote work environment within the United States.
• Access to tools and systems that support efficient student account management.