Student Accounts Coordinator

Position Summary

The Student Accounts Coordinator plays a critical role in fostering financial literacy among students by providing guidance on debt management, overcoming financial barriers, and ensuring informed borrowing practices. This position manages tuition payments, including institutional and third-party loan programs, and coordinates billing for reimbursement programs such as veterans' benefits and employer-sponsored tuition assistance.

Primary Responsibilities

• Carry out one-on-one sessions with students to promote informed borrowing, debt management strategies, and repayment responsibilities.
• Lead financial literacy workshops to equip students with tools for successful financial planning.
• Maintain and collect student tuition payments, collaborating with billing services to ensure accuracy.
• Review and verify the accuracy of ledger balances for near-graduates.
• Collaborate with graduating students to assess and determine the most suitable post-graduation payment plans.
• Oversee billing for all tuition reimbursement programs, including employer-sponsored reimbursement, and WIOA programs.
• Conduct exit counseling sessions with graduating students, providing guidance on student loan repayment and addressing any outstanding account balances.
• Ensure consolidation of Institutional Financing loans services by 3rd party servicers.
• Proactively notify students of account balances through outreach including in person meetings, phone calls, text messages and emails.
• Escalate delinquent accounts and collaborate with staff for resolution, following established workflows.
• Contribute to workshops and sessions aimed at raising awareness of payment plans and financial resources.

Requirements

• Education/Experience: Bachelor’s degree preferred. 2–3 years of related experience. Equivalent combinations of education, experience, and training will be considered.
• Skills/Abilities: Proficiency in Microsoft Office Suite. Familiarity with CampusVue Student database is preferred. Strong oral and written communication skills. Exceptional organizational and analytical capabilities. Adaptability to new methodologies, technologies, and systems. Ability to excel in high-pressure environments with strict timelines. Outstanding interpersonal skills, providing exemplary customer service to students, colleagues, and external contacts. Capacity to work both independently and collaboratively in diverse team environments.

Benefits

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer. For more information on benefits at ECPI University, click HERE.