Student Accounts Assistant IV (Full-Time)

About the role

ECC Elgin Community College serves over 9,000 students across various educational levels, fostering a welcoming campus environment. The college values its employees, who play a crucial role in achieving its mission.

Responsibilities

• Accept and process all forms of tuition payments and fees, including cash, checks, and credit card payments from both internal and external customers.
• Balance deposit with the system on a daily basis.
• Analyze student account balances and research various issues.
• Answer questions about balances, payments, charges, etc., and notify students of due dates.
• Resolve issues or refer to supervisor as necessary.
• Answer phones and assist students in setting up online payment plans.
• Audit and mail refund checks; remove restrictions on student accounts, if necessary.
• Balance all monies on a weekly basis and report any discrepancies to management.
• Maintain confidentiality of privileged information and adhere to applicable privacy laws.
• Demonstrate sensitivity, understanding, and respect for diverse populations within the workplace.
• Maintain an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times of short staffing or increased workload.
• Adhere to department guidelines for attendance and punctuality.

Requirements

• High school diploma or GED.
• A minimum of 2 years of cash handling experience or equivalent combination of training and experience.
• Working skill in the use of a ten-digit adding machine.
• Working skill in the use of the Microsoft Office Suite, including but not limited to Word, Excel, Access, and Publisher.
• Working skill in organizing work to meet established deadlines while maintaining attention to detail.
• Working skill in interpersonal interaction to be applied to a variety of individuals with differing education, ethnic, and socio-economic backgrounds.
• Working skill in verbal and written communication.
• Working skill in operating a personal computer, applicable software, and peripheral equipment as well as learning and adapting to new and updated programs and technology.
• Must be available to work a flexible schedule, including evenings and weekends when required by the department's needs.

Qualifications

• Desired knowledge: Bilingual Spanish/English.

Skills

• High school diploma or GED.
• Minimum 2 years of cash handling experience or equivalent combination of training and experience.
• Working skill in the use of a ten-digit adding machine.
• Working skill in the use of the Microsoft Office Suite, including but not limited to Word, Excel, Access, and Publisher.
• Working skill in organizing work to meet established deadlines while maintaining attention to detail.
• Working skill in interpersonal interaction to be applied to a variety of individuals with differing education, ethnic, and socio-economic backgrounds.
• Working skill in verbal and written communication.
• Working skill in operating a personal computer, applicable software, and peripheral equipment as well as learning and adapting to new and updated programs and technology.
• Available to work a flexible schedule, including evenings and weekends when required by the department's needs.

Benefits

• Medical, Dental, Vision Insurance.
• Life and Long-Term Disability Insurance.
• Flexible Spending Account (FSA, DCA, Commuter).
• Retail Plans (Pension, 457b, 403b).
• Time Off with Pay.
• Professional Development/Expense.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).

Pay

This is a Full-Time Support Staff position at grade 11 with an annual salary range of $36,494 to $48,659. The salary offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Schedule

Work Schedule: Varies - combination of 10:15-7:15 and 7:45-4:45 to meet the needs of the office.