Student Accounts Assistant I

About the role

The Student Accounts Assistant provides front-line cashiering and customer service support within the Business Office/Bursar. This position is responsible for accurately processing student payments across multiple channels, balancing a daily cash drawer, and providing courteous, accurate service to students, parents, faculty, and staff regarding tuition, fees, and account balances. The Assistant serves as a welcoming first point of contact for the office, handling routine transactions and inquiries while referring more complex account issues to appropriate staff.

Responsibilities

• Serve as cashier for the Business Office/Bursar, accepting and accurately processing payments by cash, check, credit/debit card, and money order at the counter and through mail payments.
• Balance and reconcile a daily cash drawer, prepare accurate cash-out reports, and report discrepancies to the supervisor promptly.
• Prepare and process daily bank deposits in accordance with institutional cash handling procedures.
• Post payments accurately and timely to student accounts within the student information system.
• Issue receipts and maintain accurate transaction records for all payments received.
• Provide front-line customer service by phone, email, and in person regarding tuition, fees, payment plans, refunds, and account balances.
• Explain payment deadlines, payment options, and institutional billing policies and procedures to students, faculty, staff, and the general public.
• Research and resolve routine student account questions, escalating complex issues to the appropriate staff member.
• Maintain confidentiality of student financial and personal information in accordance with FERPA and institutional policy.
• Assist with general clerical duties, including data entry, filing, scanning, and document preparation.
• Post information into databases on student schedules, contracts, and miscellaneous fees, such as testing fees, parking fees, and graduation fees.
• Maintain a clean, organized, and professional cashiering and service area.
• Identify and report discrepancies in account charges or payments and coordinate with other departments as needed for resolution.
• Perform other related duties as assigned.

Minimum Qualifications

• High School diploma or GED equivalent.
• One (1) year related experience.

Required Knowledge, Skills, and Abilities

• Knowledge of basic cash handling procedures and internal controls.
• Demonstrated ability to accurately handle cash and process financial transactions.
• Ability to communicate information clearly to individuals.
• Ability to remain courteous, calm, and solutions-oriented when handling sensitive or difficult conversations.
• Ability to maintain accurate records and follow established cash handling and reconciliation procedures.
• Ability to work effectively both independently and as part of a team, particularly during high-volume periods such as registration and payment deadlines.
• Ability to exercise sound judgment and protect confidential student information.
• Commitment to providing equitable, respectful, and student-centered service.
• Skill in working with Microsoft Office and Windows-based applications, as well as point-of-sale or cash register equipment.

Preferred Qualifications

• Prior cashiering or cash-handling experience in a higher education, banking, or retail setting.
• Experience with student information systems, point-of-sale systems, or accounting software.

Work Environment & Schedule

This position works at a service counter/cashiering window in a standard office environment, with regular use of a computer, cash drawer, and standard office equipment. Prolonged periods of standing or sitting at a counter may be required. Extended or adjusted hours may be required during peak registration, payment deadlines, and refund periods. Must be available to work at multiple locations as assigned.

Pay

$13.29 - $16.95 per hour