Student Account Specialist

Principal Duties and Responsibilities

• Access administrative systems for the Business Office and Financial Aid Office to assist students, families, faculty, and staff with the following:
  • explain account information
  • research and resolve account questions
  • process receipts and transactions accurately and timely
  • assist with monthly payment plan questions, cancellations, and rebalances
• Coordinate and generate charges/adjustments with other departments (such as Residential Life, Dining Services, Financial Aid, Registrar Office, and faculty/staff)
• Assess monthly finance charges
• Prepare monthly statements for current and prior students
• Cool Collections and due diligence on in-house loans, tuition accounts, and other accounts.
• Negotiate repayment terms for loans, collection accounts, and past due student accounts.
• Serve as the primary back-up for the Student Account Assistant.
• Process mail and receipts for payments on student accounts.
• Aid with the annual audit.
• Participate in on-going process improvements and document processes related to job duties.
• Perform other related duties as assigned.

Minimum Qualifications

• Bachelor’s degree in business/accounting or 4 years of equivalent experience.
• Requires knowledge of Microsoft Office environment; strong Excel skills; accounting knowledge and strong commitment to customer service.