Student Account Representative

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of financial accounting related customer service activities to provide courteous, prompt, and accurate financial accounting assistance to students regarding their ASU account status. Additional job duties as assigned.

Responsibilities

• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, MyASU and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.
• Develop and create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customer services.
• Update departmental procedures relating to assigned accounting functions.
• Other duties as assigned.

Requirements

• High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Qualifications

• Experience working within Financial Accounting
• Experience in working in a high-volume customer services environment
• Experience in Accounts Receivable environment
• Experience in reconciling accounts involving debit and credit accounting processing
• Experience in using Microsoft Office applications (Excel, Word, Outlook)
• Experience working in Peoplesoft or similar accounting based programs
• Experience in preparing reports
• Evidence of effective communication skills
• Experience in using attention to detail skills

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distance to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Clearly communicate to perform essential functions.

Pay

$20.41 per hour

Schedule

Full time

Department Statement

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Location

Tempe Campus