STS/SAS Account Manager

Role and Responsibilities

• Manages multi-level activities related to regional accounts or for segments of global accounts to positively impact customer relationships, and future growth in products.
• Assists in the development and implementation of strategic business plans.
• Takes a leadership role in managing company resources to ensure total customer satisfaction.
• Accountable for site/account level execution of VPA/SLA, Systems Sales, Options, Upgrades and Service products.
• Develops customer specific product sales/marketing strategies in a dynamic commercial environment.
• Gathers and communicates customer and market information to ASML management, BL’s and marketing, including competition.
• Negotiates and closes site/account level commercial agreements - aligned with the business manager.
• Develops and enters accurate site/account level sales forecasts – to be rolled up to business manager.
• Ensures that site/account level quotations, orders and all other customer communication are handled promptly and accurately.
• Manages site/account level sales orders to closure (quote to cash).

Business Goals & Strategy

• Helps to develop clear goals and success factors directly linked to the achievement of business strategies long/short term.
• Gathers customer & market information and communicates to ensure ASML strategies are translated into the same objectives, action plans and metrics for the local team.
• Assigns clear accountabilities to the local team by providing appropriate guidance and drives the local team to achieve business goals.

Business Alignment & Relationship Development

• Manages business alignment by identifying gaps in customer expectation and ASML’s offerings and working to reduce those gaps.
• Manages customer relationship with multiple levels of the customer including fab operation team, procurement and manufacturing team.
• Conveys a strong understanding of the customer’s expectations; recognizes the business linkages and strategies with present and new customers’ needs effectively to ensure customer satisfaction and account profitability.
• Proactively looks for ways to improve value, quality and service to customers through appropriate relationships and feedback mechanisms.

Account Escalation Support

• Responsible for operational success, strategic alignment and integration of activities with CS to ensure integrated customer account management.
• Gets involved if issues (technical & non-technical) cannot be resolved by normal functional channel and ensures the appropriate priority given to the issue.
• Balances the customer’s needs verses ASML's resource/priority.

Education and Experience

• Bachelor’s degree in a relevant field; or an equivalent combination of education and relevant work experience. Master’s degree preferred.
• Minimum of 10 years of relevant professional experience, preferably in customer-facing roles.
• 3–5 years of customer account management experience. Preferably in the semiconductor industry.
• Familiarity with ASML technology is required.
• Fluency in Korean and English is strongly preferred.

Personal Skills

• Proactive Ownership: A self-starter who does not wait for issues to escalate. Actively seeks out customer pain points and establishes a physical presence at the customer site to resolve issues.
• Trust Building: Ability to build strong credibility with internal and customer team members.
• Cross-Cultural Agility: Possesses high cultural intelligence with ability to navigate and bridge between US/Korea/NL business cultures. Capable of translating not just language, but intent and context to prevent misunderstandings between diverse stakeholders.
• Resilience and Handling Complexity: Demonstrates emotional stability and professionalism in a high-pressure, fast-paced environment. Able to handle urgent requests and complex conflict situations.