Structure Repair Support Engineer

About the role

Airbus Commercial Aircraft is seeking a Customer Service Engineer to join the Customer Engineering Support department based in Herndon, Virginia.

Responsibilities

• Establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues.
• Handle and treat all technical queries including answering to customers, triggering and following-up corrective actions, ensuring compliance with Key Performance Indicators (KPIs).
• Deliver technical solutions to customers for related in-service issues, consolidate and analyze in-service data from customers and support continued airworthiness (Part 21 compliance) if applicable.
• Manage the repair solution from customer’s submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.
• Analyze customer queries related to structural damages against the Airbus Structural Repair Manual (SRM), manage repairs for efficiency if beyond limits, interact with Repair Solutions team 24/7.
• Maintain strong interactions with Design Offices to ensure timely provision of repair definitions and justifications with required quality and related reviews.
• Collaborate with Airbus Spares/Satair/spares focal to ensure repair solutions consider part availability for each repair.
• Initiate updates to structure repair documentation with the SRM organization when shortcomings are observed.
• Ensure transfer of in-service experience and maintenance activities to management, other divisions of Customer Services and Airbus design organization including vendors.
• Use specialized TechRequest tool (SAP based program) to keep records of technical queries, answers and exchanges with all involved parties.
• Liaise with Airbus Field Service community if required to ensure alignment on sensitive topics, utilize management as required.
• Attend periodic meetings, including escalations through Daily Operations Meetings for spares escalation.
• Identify and follow up on damages related to potential safety critical items.
• Collaborate with Airbus Technical AOG Center (AIRTAC) or Major Incident Repairs team if repairs escalate to this level of complexity, ensuring a smooth transition.
• Collaborate across cultures, languages and time zones with a diverse customer base (both airlines and MRO’s) and Airbus teams to ensure high levels of customer satisfaction.

Requirements

• Bachelor Science/Engineering (BSc/BEng) degree or equivalent relevant experience in the field in lieu of degree.
• 5+ years Engineering experience in an airline/OEM/MRO environment preferred, with knowledge of aircraft structure (design, fatigue, materials...) and structural repairs.
• Ability to read and interpret engineering drawings, bills of material, technical documentation / manuals (SRM, SB, IPC...).
• Knowledge of maintenance repair practices, equipment and ways of working.
• Effective communication skills, both verbally and in writing, to team and business partners worldwide, including ability to discuss at working level within Airbus to customers in case of reporting / escalation / etc.
• Proven high motivation and flexibility to work in a highly demanding environment.
• Professional interpersonal skills, ability to work with multidisciplinary teams in a collaborative team environment with a diverse international workforce.
• Airline or Maintenance and Repair Organization (MRO) experience is highly regarded.

Qualifications

• Absolutely authorized to work in the US.
• The position will be located in the Herndon, VA area.
• If you do not live near the Herndon, VA area, you will be required to relocate to be considered for the opportunity.

Skills

• Strong problem-solving and analytical skills.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive base salary.
• Incentive compensation which may include profit sharing schemes.
• Roth and Traditional Retirement Savings Plans.
• Employee Stock Ownership Plan (ESOP).
• Paid time off including personal time, holidays, and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP), and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through Airbus Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Pay

Competitive base salary and incentive compensation.

Schedule

Full-time position.

Company

Airbus Americas Customer Services, Inc.

Employment Type

US - Direct Hire

Experience Level

Professional

Job Family

Customer Eng.&Technical Support&Services