Structure Repair Support Engineer

About the role

Airbus Commercial Aircraft is seeking a Customer Service Engineer to join their Customer Engineering Support department based in Wichita, Kansas.

Responsibilities

• Handle and treat all technical queries including answering to customers, triggering and following up corrective actions, ensuring compliance with Key Performance Indicators (KPIs).
• Deliver technical solutions to customers for related in-service issues, consolidate and analyze in-service data from customers and support continued airworthiness (Part 21 compliance) if applicable.
• Manage repair solutions from customer's submissions through final approval (RDAF) issuance while maintaining customer expectations for delivery.
• Analyze customer queries related to structural damages against the Airbus Structural Repair Manual (SRM), manage repairs beyond limits, and interact with Repair Solutions team 24/7.
• Collaborate with Design Offices to ensure timely provision of repair definitions and justifications with required quality and related reviews.
• Ensure parts availability for repairs and update structure repair documentation with the SRM organization when necessary.
• Transfer in-service experience and maintenance activities to management, other divisions of Customer Services and Airbus design organization, including vendors.
• Use specialized TechRequest tool (SAP based program) to keep records of technical queries, answers, and exchanges with all involved parties.
• Liaise with Airbus Field Service community if required to ensure alignment on sensitive topics, utilizing management as needed.
• Attend periodic meetings, including escalations through Daily Operations Meetings for spares, and identify and follow up on damages related to potential safety critical items.
• Collaborate with Airbus Technical AOG Center (AIRTAC) or Major Incident Repairs team if repairs escalate to this level of complexity, ensuring a smooth transition.
• Collaborate across cultures, languages, and time zones with a diverse customer base (both airlines and MROs) and Airbus teams to ensure high levels of customer satisfaction.

Requirements

• Bachelor Science/Engineering (BSc/BEng) degree or equivalent relevant experience in the field in lieu of degree.
• 5+ years Engineering experience in an airline/OEM/MRO environment preferred, with knowledge of aircraft structure (design, fatigue, materials...) and structural repairs.
• Ability to read and interpret engineering drawings, bills of material, technical documentation / manuals (SRM, SB, IPC...).
• Knowledge of maintenance repair practices, equipment, and ways of working.
• Effective communication skills, both verbally and in writing, to team and business partners worldwide, including ability to discuss at working level within Airbus to customers in case of reporting / escalation / etc.
• Proven high motivation and flexibility to work in a highly demanding environment.
• Professional interpersonal skills, ability to work with multidisciplinary teams in a collaborative team environment with a diverse international workforce.
• Airline or Maintenance and Repair Organization (MRO) experience is highly regarded.

Qualifications

• Authorized to Work in the US

Skills

• Technical problem-solving skills
• Customer service orientation
• Teamwork and collaboration
• Interpersonal and communication skills
• Attention to detail

Benefits

• Competitive base salary
• Incentive compensation which may include profit sharing schemes
• Roth 401(k) retirement savings plan
• Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays, and a generous paid parental leave program
• Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”), and other supplemental benefit coverages
• Individual development opportunities through Airbus’ global Leadership University, including unlimited access to 10,000+ e-learning courses, certifications, career paths, and participation in accelerated development programs and international mobility

Pay

Competitive base salary with potential for profit sharing schemes.

Schedule

On-site employment at Airbus' Wichita, Kansas facility.

Contact Information

To apply, visit the Airbus Careers website or email USCareers@airbus.com.