Street Outreach Worker

About the role

The Street Outreach Worker provides education, prevention services, and referral information regarding substance use, sexual abuse, domestic violence, mental health, and other issues relevant to homeless and runaway youth in and around Eugene. The role includes crisis intervention, peer counseling, de‑escalation, classroom presentations, outreach to community groups, and participation in street outreach shifts. As a relief worker, the position has a variable schedule to cover shifts due to callouts, sickness, or planned vacations. The New Roads Program is a drop‑in shelter for youth ages 11‑21, offering basic needs, transitional housing assistance, skill‑building, and employment support through individual case management. The program operates 7 days a week, 12 hours a day, serving a diverse clientele and workforce.

Responsibilities

• Provide education, prevention services, and referral information on substance use, sexual abuse, domestic violence, mental health, and related topics for homeless and runaway youth.
• Assist with crisis intervention, peer counseling, and de‑escalation as needed.
• Aid with classroom presentations and outreach to community groups.
• Participate in street outreach shifts.
• Cover shifts as a relief worker during callouts, sickness, or planned vacations.

Requirements / Qualifications

• Passion for helping youth and ability to relate to teens from diverse backgrounds, values, and cultures.
• Act as a positive youth mentor and role model with strong boundaries.
• Maintain confidentiality and handle stressful situations effectively.
• Demonstrate flexible availability and ability to pick up shifts with a few hours’ notice.
• Successfully complete a background check conducted by the Oregon DHS Background Check Unit (ORCHARDS) as required by Looking Glass Human Resources.

Schedule

The position requires a variable schedule to match the New Roads Program’s hours of operation: the program is open 7 days a week, 12 hours per day. Shifts may vary based on availability and coverage needs.