Street Outreach Advisor

About the role

Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports.

This is a highly field-based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high-need communities. Street Outreach Advisors play a hands-on role in turning community connections into meaningful care access.

Field Outreach

• Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in-person outreach
• Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement
• Balance relationship building with consistent follow-through to support steady referral activity

Coordination and Documentation

• Accurately document outreach activity, referrals, and partnerships in CRM tools
• Coordinate with internal care teams to ensure referrals are tracked and closed-loop
• Share observations and insights from the field to inform outreach strategy and improvement

Success Measures

• Consistent referral generation and growth within assigned territory
• Strong and sustained community partnerships across priority service categories
• Accurate and timely CRM documentation and referral tracking
• Increased community awareness and engagement with PHG services
• Positive collaboration and feedback from internal care teams and external partners

Requirements

• Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work
• Comfort working independently in a fast-paced, community-facing environment
• Strong organizational skills and comfort using mobile tools and CRM systems
• Valid California Driver's License and active auto insurance meeting CA requirements
• Reliable personal vehicle for daily work use
• Successful completion of background check (including MVR)

Qualifications

• Must be able to travel up to 60-70% within the county to conduct in person visits
• Must successfully complete a Testlify skills assessment
• Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend)
• Must have effective Time Management skills
• Must have internet speed of - 300+ mbps download and 25+mbps upload
• Must be proficient in technology, including documentation systems, case management platforms, and communication tools

Benefits

• Time Off & Leave
• Holidays
• Volunteer time
• Bereavement
• Health & Wellness
• Medical coverage
• FSAs or other wellness benefits
• Disability and EAP
• Financial & Professional 401(k)

Stipends

• Employee discounts
• Team events
• Growth opportunities

Equal Opportunity Employer

Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking.

Job Application & Offer Disclaimer

No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: Submission of an internal application, Recruiter pre-screen, Skills assessment if applicable, Final interview with hiring leadership, Formal verbal offer from authorized hiring representatives.

Important Notice

Any communication claiming to represent Pacific Health Group that bypasses this process is not authorized.

AI & Human Interaction (HI) in Recruitment

Pacific Health Group uses AI tools to assist with resume matching based on qualifications, skills, and location. All qualified applications are reviewed by our recruiting and HR team to ensure fair, equitable, and human-centered hiring decisions.