Street Outreach Advisor
About the role
Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports. This is a highly field-based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high-need communities. Street Outreach Advisors play a hands-on role in turning community connections into meaningful care access.
Overview
Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports. This is a highly field-based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high-need communities. Street Outreach Advisors play a hands-on role in turning community connections into meaningful care access.
Field Outreach
- Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in-person outreach
- Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement
- Balance relationship building with consistent follow-through to support steady referral activity
- Coordinate and document outreach activity, referrals, and partnerships in CRM tools
- Coordinate with internal care teams to ensure referrals are tracked and closed-loop
- Share observations and insights from the field to inform outreach strategy and improvement
Success Measures
- Consistent referral generation and growth within assigned territory
- Strong and sustained community partnerships across priority service categories
- Accurate and timely CRM documentation and referral tracking
- Increased community awareness and engagement with PHG services
- Positive collaboration and feedback from internal care teams and external partners
Requirements
- Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work
- Comfort working independently in a fast-paced, community-facing environment
- Strong organizational skills and comfort using mobile tools and CRM systems
- Valid California Driver's License and active auto insurance meeting CA requirements
- Reliable personal vehicle for daily work use
- Successful completion of background check (including MVR)
Qualifications
- Reliable personal vehicle for daily work use
- Must successfully complete a Testlify skills assessment
- Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend)
- Must have effective Time Management skills
- Must have internet speed of - 300+ mbps download and 25+mbps upload
- Must be proficient in technology, including documentation systems, case management platforms, and communication tools
Skills
- Effective Time Management
- Technology Proficiency
- Communication Skills
- CRM Systems
- Documentation Systems
Benefits
- Time Off & Leave
- Holidays
- Volunteer time
- Bereavement
- Health & Wellness
- Medical coverage
- FSAs or other wellness benefits
- Disability and EAP
- Financial & Professional 401(k)
- Stipends
- Professional Development
- Culture & Perks
- Employee discounts
- Team events
- Growth opportunities
Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.