Street Outreach Advisor
About the role
Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports.
Employment Type
Full-Time
Compensation
$24-$27 per hour
FLSA Status
Non-Exempt
About Pacific Health Group
Pacific Health Group cares deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding—listening first, honoring each person's journey, and offering support without judgment. Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life. Our Core Values include integrity, innovation, accountability, empathy, connection, and trust.
Overview
The Street Outreach Advisors role involves direct community engagement to connect individuals with necessary care and support services. They identify and prioritize community-based organizations, build and maintain partnerships, and engage the community through in-person outreach.
Field Outreach
Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in-person outreach. Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement. Balance relationship building with consistent follow-through to support steady referral activity.
Coordination and Documentation
Accurately document outreach activity, referrals, and partnerships in CRM tools. Coordinate with internal care teams to ensure referrals are tracked and closed-loop. Share observations and insights from the field to inform outreach strategy and improvement.
Success Measures
- Consistent referral generation and growth within assigned territory
- Strong and sustained community partnerships across priority service categories
- Accurate and timely CRM documentation and referral tracking
- Increased community awareness and engagement with PHG services
- Positive collaboration and feedback from internal care teams and external partners
Requirements
- Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work
- Comfort working independently in a fast-paced, community-facing environment
- Strong organizational skills and comfort using mobile tools and CRM systems
- Valid California Driver's License and active auto insurance meeting CA requirements
- Reliable personal vehicle for daily work use
- Successful completion of background check (including MVR)
Qualifications
- Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work
- Comfort working independently in a fast-paced, community-facing environment
- Strong organizational skills and comfort using mobile tools and CRM systems
- Valid California Driver's License and active auto insurance meeting CA requirements
- Reliable personal vehicle for daily work use
- Successful completion of background check (including MVR)
Skills
- Community outreach
- Public health
- Social services
- Healthcare navigation
Benefits
- Time Off & Leave
- Holidays
- Volunteer time
- Bereavement
- Health & Wellness
- Medical coverage
- FSAs or other wellness benefits
- Disability and EAP
- Financial & Professional 401(k)
Stipends
- Employee discounts
- Team events
- Growth opportunities
Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.
Job Application & Offer Disclaimer
No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: Submission of an internal application, Recruiter pre-screen, Skills assessment if applicable, Final interview with hiring leadership, Formal verbal offer from authorized hiring representatives.
Important Notice
Any communication claiming to represent Pacific Health Group that bypasses this process is not authorized.
AI & Human Interaction (HI) in Recruitment
Pacific Health Group uses AI tools to assist with resume matching based on qualifications, skills, and location. All qualified applications are reviewed by our recruiting and HR team to ensure fair, equitable, and human-centered hiring decisions.