StreamLabs - QA Manager

Key Responsibilities

• Develop, implement, and maintain quality assurance processes and procedures
• Conduct inspections and tests on materials, products, and processes
• Analyze production and quality data to identify trends, defects, and areas for improvement
• Lead or participate in root cause analysis and problem-solving for quality issues
• Support corrective and preventive action (CAPA) activities
• Collaborate with cross-functional teams (engineering, production, supply chain, etc.) to resolve quality concerns
• Prepare and maintain quality documentation (procedures, work instructions, reports)
• Assist with internal and external audits (ISO, customer, regulatory)
• Train staff on quality standards, inspection techniques, and best practices
• Monitor and report on key quality performance indicators (KPIs)
• Support supplier quality management and conduct supplier audits or inspections
• Participate in continuous improvement initiatives (Lean, Six Sigma, etc.)
• Address customer complaints related to product or service quality

Qualifications

• Bachelor’s degree in engineering or related science degree
• Familiarity and experience with quality management systems (e.g. ISO 9001)
• Certifications (e.g. Six Sigma or ASQ) preferred
• Strong analytical, communication, and problem-solving skills
• Experience and proficiency with statistical process control and data analysis and reporting tools (e.g. Minitab, Excel)
• Root cause analysis and problem-solving (e.g., 5 Whys, Fishbone Diagram)
• Familiarity with corrective and preventive action (CAPA) processes
• Data analysis and reporting (Excel, Minitab, or similar tools)
• Techical writing (procedures, work instructions, reports)
• Attention to detail and accuracy
• Project management and organizational skills
• Communication and interpersonal skills (working with cross-functional teams)

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.