Streaming Operations Manager

Job Responsibilities

• Own the operational health, availability, and performance of Sony Pictures' direct-to-consumer streaming platforms.
• Lead operational readiness planning for major content premieres, live events, marketing tentpoles, and significant product releases.
• Establish and manage release and change management processes that ensure appropriate testing, approvals, risk assessment, and deployment readiness.
• Ensure comprehensive rollback planning, launch support, and post-releasemonitoring for all production deployments.
• Drive continuous improvement of release practices to minimize customer impact while accelerating delivery velocity.
• Lead incident response activities, including stakeholder communications, root cause analysis, postmortems, and corrective action planning.
• Drive root-cause analysis, postmortems, and partner with Product Management and PMO to prioritize and track continuous improvement initiatives.
• Manage the Network Operations Center (NOC), including monitoring practices, escalation procedures, operational workflows, staffing, and performance management.
• Collaborate closely with Product Management, Engineering, QA, Marketing, Programming, Content Operations, and Infrastructure teams to ensure platform reliability and a high-quality customer experience.
• Establish frameworks, metrics, and reporting to improve Mean Time to Detect (MTTD), Mean Time to Restore (MTTR), and overall service reliability.
• Develop and maintain operational dashboards and reporting that provide visibility into incidents, release performance, platform health, and service availability.
• Report regularly on operational performance, incident trends, platform uptime, and progress toward service-level objectives, including maintaining 99.9% availability.

Job Qualifications

• 5+ years of experience in operations, service delivery, streaming operations, production operations, or program management within OTT platforms or digital video services.
• 2+ years of experience managing operational teams, NOCs, or service management organizations.
• Familiarity with streaming ecosystems including channel delivery pipelines, metadata workflows, and content distribution infrastructure.
• Remarkable clarity and accuracy in written and verbal communication. Comfortable translating between the technical team and the business.
• Experience using project management and collaboration tools including Jira, Confluence, Monday.com, Tableau, Slack, and Microsoft Teams.
• Strong organizational, analytical, and communication skills.
• Demonstrated ability to manage multiple concurrent initiatives in a fast-paced environment and influence stakeholders across functional teams.
• Possesses a broadcast mentality, understanding streaming services are always on and customer expectations never pause. Demonstrates urgency, accountability, and ownership.