Strategy & Sales Manager

Role Overview This position involves supervising the Sales and Strategy team within the Customer Service Division, supporting strategic decision-making to enhance revenue, fleet reliability, and customer satisfaction. The role requires brainstorming, facilitating, and recording strategy sessions to optimize operational costs, business processes, customer experience, supplier partnerships, and employee engagement. Key Responsibilities Implement processes for cost analysis, reporting, and improving aircraft dispatch reliability and service margins.Develop business plans and analyses supporting division objectives.Manage the customer service sales function and cross-functional relationships.Oversee the governance process, including performance reviews, financials, throughput, and customer satisfaction initiatives. Qualifications & Skills Bachelor’s degree or equivalent experience.10+ years in business governance and strategy development.Understanding of aviation business processes is a plus.Experience managing personnel and large teams.Strong resource optimization knowledge.Proficiency in Excel, Word, PowerPoint, and Visio.Leadership, strategic facilitation, and multi-tasking skills. Working Conditions Exposure to noise, heat-cold, dust, and aircraft odors.Physical ability to stand, walk, lift up to 50 lbs, and use movement assistance tools.Adherence to safety and regulatory standards.Effective communication skills in Business English. Additional Benefits & Growth Opportunities: Competitive salary, bonuses, industry-leading benefits, career advancement, training, and various support programs.