Strategy Program Director - CBD Strategy Growth & Operations

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, EEO, etc. Must preserve all substantive info. We need to parse the job description. Content: - Intro paragraph: "Help shape work that strengthens communities and builds opportunity where it is needed most. In this role, you will connect strategy to execution so community-focused initiatives launch smoothly and responsibly. You will partner across Legal, Risk, Controls, and Compliance to set clear ways of working that protect our customers, our communities, and our firm. You will influence across teams and levels, turning complex requirements into practical solutions that scale. As a Head of Change Management in the Community and Business Development team, you will define and operationalize policies, procedures, and change practices that help us serve the communities where we operate while maintaining a strong risk and controls environment. You will work closely with partners across Legal, Risk, Controls, and Compliance to coordinate initiatives from design through implementation. You will bring people together across teams, clarify priorities, and keep communication crisp so we deliver measurable outcomes. You will help us build a culture of accountability, collaboration, and customer obsession as we grow responsible community impact." That's about the role. Then "Job responsibilities" list bullet points: - Lead complex, high-visibility initiatives with meaningful financial and reputational risk considerations - Define and implement policies, procedures, and governance to support effective execution - Partner with Legal, Risk, Controls, and Compliance to align requirements and manage approvals - Guide cross-functional workstreams to deliver solutions with strong controls and clear communications - Build and maintain relationships with key stakeholders across teams and leadership levels - Prepare and deliver executive-level updates and presentations across multiple channels - Analyze issues and constraints, then translate them into actionable solutions and decisions - Simplify complex topics into scalable processes, playbooks, and operating routines - Coordinate change readiness activities, including communications, training, and adoption support - Track progress, risks, and dependencies, escalating issues and removing roadblocks as needed - Travel occasionally to support business needs and stakeholder engagement Then "Required qualifications, capabilities, and skills" list bullet points (numbered but treat as list): - 10 years of program or project management experience, or related experience, with strong analytical capability - Demonstrated ability to lead, motivate, and influence stakeholders without direct authority - Experience creating policies, procedures, or operating models in a highly regulated environment - Strong risk and controls mindset, with experience embedding controls into processes and delivery plans - Excellent written and verbal communication skills, including one-to-one and group facilitation - Experience preparing and delivering executive-level presentations that support timely decision-making - Demonstrated ability to collaborate effectively in a fast-paced, complex, cross-functional environment - Strong attention to detail with consistent follow-through on commitments, actions, and timelines - Ability to execute against strategic priorities while managing multiple workstreams and dependencies - Willingness to travel occasionally Then "Preferred qualifications, capabilities, and skills" list bullet points: - Experience leading enterprise change management for large, cross-functional initiatives - Experience partnering closely with compliance, legal, and risk management teams on delivery execution - Experience supporting community-focused programs or financial health initiatives - Familiarity with consumer banking products, services, or operating models - Experience designing communications and training strategies to support adoption and sustained use Then "ABOUT US" paragraph about Chase. Then "We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process." Then EEO boilerplate etc to remove. Then "About The Team" paragraph about Consumer & Community Banking division. We need to decide sections: About the role (intro), Responsibilities, Requirements (maybe combine required qualifications?), Qualifications (maybe preferred?), Skills (maybe combine?), Benefits, Pay, Schedule. We have content for Pay? The posting mentions base salary determined based on role, experience, skill set and location; commission-based pay and/or discretionary incentive compensation. That's pay info. So we can include a Pay section with that info. Benefits: we have list of benefits. Schedule: not mentioned explicitly; only travel occasionally. No schedule like full-time/part-time. So we should not create Schedule section because no specific content. We need to avoid filler like "commensurate with experience". The pay description is specific enough: base salary determined based on role, experience, skill set and location; commission-based pay and/or discretionary incentive compensation. That's substantive. Benefits: list. We also have "About Us" and "About The Team". Could be part of About the role? Probably separate sections: About the role (intro), About the company (maybe not required heading). The instructions say use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. "About US" could be considered "About the role"? Actually "About the role" is the intro describing role. "About US" is company description. Could be placed under "About the role" or maybe we could add a separate section like "About the company" but not in allowed headings. Probably we should incorporate it into About the role or maybe omit? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exclusive list, but we should prefer those. Could add "About the company" but not in list; better to incorporate into About the role or maybe skip. The About US is substantive; we should preserve it. Could put under "About the role" as additional paragraph. Similarly "About The Team" could be part of About the role or maybe we could add a separate heading like "About the team" but not in list. Safer to include under About the role. Thus we will have sections: - About the role (intro + About US + About The Team) - Responsibilities (list) - Requirements (required qualifications) - Qualifications (preferred qualifications) maybe treat as Qualifications. - Skills (maybe we could split required vs preferred? But we already used Qualifications for preferred; maybe Skills for something else? There's no explicit skills list separate; but we could treat required qualifications as Requirements, preferred as Qualifications, and maybe Skills could be omitted if no distinct content. However we need to avoid empty sections. So we could omit Skills if no specific content beyond what's already covered. But we have skills mentioned in required qualifications (communication, etc). Those are skills. Could we create a Skills section pulling out skill-related bullet points? Might be redundant. Better to follow the instruction: Prefer a few substantive sections over many thin ones. So we can combine required and preferred into Requirements and Qualifications sections. Skills maybe not needed. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Check if we have any content for Schedule: none, so omit. Now we need to format. Use

for each section heading. Inside each section, use

for prose,

• for lists. We must not repeat job title as heading. Not include Job ID. We must remove boilerplate: EEO, equal opportunity, etc. Also remove "Visit our FAQs for more information about requesting an accommodation." etc. Also remove "We are an equal opportunity employer..." etc. Also remove "Additional details about total compensation and benefits will be provided during the hiring process."? That's part of benefits description; it's substantive? It's a statement about details to be provided later; maybe it's okay to keep as it's part of benefits description. But it's somewhat generic; but it's still part of the benefits paragraph. We'll keep. We also need to remove "We also offer a range of benefits and programs to meet employee needs, based on eligibility." That's part of benefits. Now craft HTML. Let's write:

  About the role

  Help shape work that strengthens communities and builds opportunity where it is needed most. In this role, you will connect strategy to execution so community-focused initiatives launch smoothly and responsibly. You will partner across Legal, Risk, Controls, and Compliance to set clear ways of working that protect our customers, our communities, and our firm. You will influence across teams and levels, turning complex requirements into practical solutions that scale. As a Head of Change Management in the Community and Business Development team, you will define and operationalize policies, procedures, and change practices that help us serve the communities where we operate while maintaining a strong risk and controls environment. You will work closely with partners across Legal, Risk, Controls, and Compliance to coordinate initiatives from design through implementation. You will bring people together across teams, clarify priorities, and keep communication crisp so we deliver measurable outcomes. You will help us build a culture of accountability, collaboration, and customer obsession as we grow responsible community impact.

  Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

  Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

  Then Responsibilities:

  Responsibilities

  • Lead complex, high-visibility initiatives with meaningful financial and reputational risk considerations
  • Define and implement policies, procedures, and governance to support effective execution
  • Partner with Legal, Risk, Controls, and Compliance to align requirements and manage approvals
  • Guide cross-functional workstreams to deliver solutions with strong controls and clear communications
  • Build and maintain relationships with key stakeholders across teams and leadership levels
  • Prepare and deliver executive-level updates and presentations across multiple channels
  • Analyze issues and constraints, then translate them into actionable solutions and decisions
  • Simplify complex topics into scalable processes, playbooks, and operating routines
  • Coordinate change readiness activities, including communications, training, and adoption support
  • Track progress, risks, and dependencies, escalating issues and removing roadblocks as needed
  • Travel occasionally to support business needs and stakeholder engagement
  Then Requirements (required qualifications):

  Requirements

  • 10 years of program or project management experience, or related experience, with strong analytical capability
  • Demonstrated ability to lead, motivate, and influence stakeholders without direct authority
  • Experience creating policies, procedures, or operating models in a highly regulated environment
  • Strong risk and controls mindset, with experience embedding controls into processes and delivery plans
  • Excellent written and verbal communication skills, including one-to-one and group facilitation
  • Experience preparing and delivering executive-level presentations that support timely decision-making
  • Demonstrated ability to collaborate effectively in a fast-paced, complex, cross-functional environment
  • Strong attention to detail with consistent follow-through on commitments