Strategy & Process Improvement Vice President

About the role

The Chief Administrative Office (CAO) Strategy & Process Improvement (S&PI) team is the firm's in-house advisory group delivering high-impact, strategic solutions for JPMorgan Chase’s most urgent needs. As a Vice President, you will partner with senior leaders—including the Chief Administrative Officer and the firm’s Chief Operating Officer—to make decisions that strengthen operating models, enhance employee or client experience, and improve the firm’s bottom line. Projects span global operations, administrative functions, and firmwide initiatives, often addressing complex opportunities such as AI adoption, product operating model strategy, and bureaucracy streamlining.

The S&PI team uses a hypothesis-driven, empirical approach similar to top-tier consulting firms (e.g., McKinsey, Bain, BCG). Projects are staffed in small, 2-4 person teams across NYC and Dallas, typically lasting up to 6 months. Work begins with building a fact-base, followed by close collaboration with business teams on short- and long-term solutions, culminating in recommendations to senior leadership.

Responsibilities

• Fully own the day-to-day delivery of projects spanning process improvement, organizational transformation, and functional strategy.
• Develop project-specific content and domain knowledge quickly; lead team problem-solving sessions.
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights.
• Produce high-quality presentation materials to summarize findings and recommendations for senior leaders.
• Guide client interviews to gather baseline information and define business pain points and opportunities.
• Collaborate with stakeholders to develop and refine recommended solutions.
• Build strong relationships with internal clients and senior leaders.
• Manage project deadlines and timeframes; proactively escalate issues and roadblocks.
• Receive and apply coaching and feedback through an apprenticeship development model.
• Lead a team of 2-3 junior Analysts & Associates, providing ongoing coaching and mentorship.

Requirements

• 8+ years of experience with a top-tier management consulting firm, internal consulting organization, or corporate strategy team.
• Strong problem-solving and issue identification skills; ability to structure complex strategic questions into clear objectives and deliverables.
• Proficiency in gathering, analyzing, and synthesizing data from multiple sources using data analysis and visualization tools.
• Demonstrated ability to lead a project from start to finish, including escalating and seeking help when necessary.

Preferred Qualifications

• Financial services background (preferred but not mandatory).

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation (cash and/or forfeitable equity).
• Comprehensive health care coverage, on-site health and wellness centers, and a retirement savings plan.
• Backup childcare, tuition reimbursement, mental health support, and financial coaching.