Strategy Planning and Insights Manager

About the role

At CareSuper, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing fast and looking for our next superhero to join us on this exciting journey.

As our new Strategy Planning and Insights Manager, you'll lead the Strategy, Planning and Insights function within our Member Experience division, reporting to the General Manager Proposition, Planning and Performance. You'll help shape strategic direction, align investment and prioritisation, and enable stronger decision-making through performance reporting, data, analytics, research and member insight.

Responsibilities

• Lead the MX Strategy, Planning and Insights practice across strategy, planning, performance, analytics, data, research and voice of customer disciplines.
• Support development and refinement of the MX divisional strategy, ensuring clear alignment to enterprise priorities and measurable member outcomes.
• Translate strategic objectives into prioritised initiatives, roadmaps and investment plans across the division.
• Lead divisional planning and budgeting activity, including portfolio prioritisation, tracking, forecasting and visibility of spend, risks and variances.
• Bring together data, analytics, research and VOC insights into clear, actionable recommendations for senior leaders.
• Partner with teams in Member Experience to align funding, planning and delivery to journey and practice priorities.
• Support business cases, governance forums and investment decisions with evidence-based insights, financial analysis and benefits measurement.
• Establish and maintain team OKRs, drive delivery accountability and coach a small team across planning, analytics, data and research disciplines.

Requirements

• Demonstrated experience leading strategy, planning, performance, insights, analytics or portfolio functions in a complex organisation.
• Strong capability translating strategic objectives into prioritised initiatives, investment plans, delivery roadmaps and measurable outcomes.
• Experience working in agile environments, with practical understanding of agile planning, prioritisation,