Strategy & Operations Senior Manager

Strategic Leadership & Business Partnership

Serve as a strategic partner to Direct Phone Sales leadership, helping translate business priorities into actionable activation, enablement, and adoption strategies.
Provide thought leadership and external perspective to identify opportunities, challenge assumptions, and improve business performance.
Develop and execute strategic plans that support DPS growth objectives across call centers, Direct Agency, and retail store operations.
Ensure enablement strategies align with broader enterprise goals while meeting the unique needs of the direct sales channel.
Move with urgency while maintaining strategic discipline to support a rapidly evolving business environment.

Change Management & Activation

Lead the development and execution of activation strategies that drive awareness, understanding, adoption, and sustained utilization of business initiatives.
Create comprehensive activation plans that enable frontline leaders and sales professionals to successfully implement change.
Establish feedback mechanisms to gather field insights and continuously improve deployment approaches.
Partner with business leaders to identify adoption barriers and implement solutions that accelerate results.
Measure and report activation effectiveness using business, performance, and employee adoption metrics.

Knowledge Management & Sales Process Mastery

Lead the strategy and execution for knowledge management, ensuring frontline teams have access to accurate, timely, and actionable information.
Drive continuous improvement of sales processes, tools, and workflows that enable consistent execution across DPS channels.
Establish governance and standards for knowledge content, sales process documentation, and operational best practices.
Simplify complex information to improve user experience, increase productivity, and reduce friction for frontline teams.
Foster a culture of continuous learning and process excellence.

Stakeholder Management & Influence

Build strong partnerships with DPS leadership, Distribution, Product, Marketing, Operations, Technology, Learning, and enterprise support teams.
Influence decision-making through data, business insights, and a deep understanding of frontline needs.
Demonstrate the value of a centralized enablement organization by delivering scalable solutions that improve efficiency and drive business outcomes.
Align cross-functional partners around common priorities and shared accountability for successful execution.

Analytics & Continuous Improvement

Leverage data and insights to identify trends, assess effectiveness, and inform strategic decisions.
Monitor key performance indicators related to adoption, sales performance, productivity, and employee experience.
Identify opportunities to streamline processes, eliminate inefficiencies, and improve organizational effectiveness.
Champion a test-and-learn mindset that supports innovation, experimentation, and rapid scaling of successful practices.

Team Leadership

Lead and develop a high-performing team responsible for change activation, knowledge management, communications, and sales process mastery.
Create a culture of accountability, collaboration, innovation, and continuous improvement.
Coach team members to operate as strategic consultants and trusted business partners.
Foster an environment that balances execution excellence with long-term strategic thinking.

Preferred Experience & Qualifications

• Bachelor's degree preferred.
• 10+ years of experience in strategy, operations, business transformation, sales enablement, change management, learning, or related disciplines.
• Demonstrated success supporting large-scale sales organizations or customer-facing operations.
• Strong executive presence with exceptional stakeholder management and influencing skills.
• Proven ability to lead through ambiguity and execute effectively in fast-paced environments.
• Experience building and scaling centralized support, enablement, or operational excellence functions.
• Strong business acumen and ability to connect activation strategies directly to business results.
• Exceptional analytical, communication, and organizational leadership capabilities.