Strategy & Operations Principal, Driver Operations

What You’ll Do

• Drive targets: Own the achievement of monthly, quarterly and annual operations and financial targets by developing and implementing innovative strategies
• Lead the frontline: Directly manage, mentor, and motivate a team of hourly specialists tasked with executing core daily workflows
• Strategic impact: Engage in strategic decision-making, rigorous project planning, and employ an entrepreneurial mindset to continually evolve Via’s operations
• Operational excellence: Manage essential aspects of daily operations to ensure successful service launches and smooth ongoing operations
• Analyze and optimize: Conduct frequent analysis of operational data to track team performance, measure the impact of workflow changes, and support data-driven decision making
• Cross-functional collaboration: Collaborate with teams across the organization, including Product, Partner Success, Sales, Expansion, and Operations, to deliver projects and support impact for our partners and riders

Who You Are

• Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor's degree
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You have a Bachelor’s Degree with a record of exceptional academic achievement
• Effective communicator: You excel in conducting complex analyses and can distill key insights for various audiences, with a knack for finding the right tone
• Project ownership: Effective at managing multiple tasks simultaneously and comfortable taking on responsibility and working in an independent manner
• Collaborative team player: Skilled at generating buy-in and working effectively within a multi-team, multi-geography organization.
• You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions

Compensation and Benefits

• Salary Range: $130,000 - $165,000 / year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.