Strategy and Operations Manager, Driver Marketplace

About the role

Veho partners with a network of independent contractor drivers who complete last-mile package deliveries to customers. The Driver Marketplace team ensures we have the right supply of independent contractor drivers to meet delivery demand, while constantly improving the driver experience, marketplace performance, and operational efficiency.

Responsibilities

• Support test design, rollout, and analysis of incentives and driver acquisition models
• Develop, maintain, and improve dashboards that track marketplace health, driver supply, engagement, and performance
• Analyze trends in driver behavior, supply/demand imbalance, and route performance to inform decisions
• Automate manual workflows using SQL, GSheets, and lightweight tools to reduce operational burden
• Build scalable tracking frameworks to consolidate disparate data sources (e.g., feedback, sentiment, cohorts)
• Partner with senior team members to support weekly driver communications and live market-clearing strategies
• Participate in marketplace “on-call” rotations, which include occasional weekend coverage

Requirements

• Analytical & Curious – Love digging into data, discovering patterns, and testing hypotheses
• Scrappy & Resourceful – Find ways to get things done even with limited resources or ambiguous direction
• Detail-Oriented & Reliable – Build clean dashboards, document your work, and check for accuracy
• Proactive Problem-Solver – Enjoy working through ambiguity and finding ways to make things better
• Communicative & Collaborative – Can explain your work clearly and work well across functions
• Growth-Oriented – Excited to learn, take feedback, and grow your career in operations and analytics
• Comfortable With Ambiguity – Ready to solve tomorrow’s problems today
• Embraces AI as a force multiplier, uses AI to move faster and think bigger

Qualifications

• 3 years of experience in analytics, operations, consulting, or project support roles
• Consulting background strongly preferred – Candidates with structured problem-solving and client-facing experience have thrived on this team
• High proficiency with SQL and Google Sheets; bonus for experience with Looker, Hex, or Tableau
• Comfort using AI tools and LLMs (e.g., Gemini, ChatGPT, Claude) to accelerate research and build
• Experience in a high-growth environment, marketplace, or logistics business is a plus
• Exposure to gig economy or marketplace dynamics is of interest, though not required
• Strong organizational skills and the ability to juggle multiple priorities