Strategy & Operations Associate Principal

What You'll Do:

• Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
• Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• A strategic leader with a minimum of 3+ years of experience and hold a Bachelor's degree.
• An independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
• A savvy and tactful communicator: you intuitively find the right tone in every situation.
• A detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously.
• An experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
• Able to be flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
• A problem solver; you don’t accept the status quo and are always looking for creative solutions.
• Based in the Fort Worth area or willing to relocate.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $100,000 - $125,000 / year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.