Strategy & Operations Associate

About the role

We're looking for a highly driven Strategy & Operations Associate to join Topsort in Boston/Somerville office. This role sits at the intersection of operations, business execution, problem-solving, and company building. You'll work closely with the leadership across the company, helping turn ideas into action and ensuring important initiatives actually get done.

Responsibilities

• Partner with leadership team on strategic and operational initiatives across the business.
• Drive special projects from idea to execution, coordinating stakeholders and ensuring follow-through.
• Analyze business performance, identify opportunities, and help inform decision-making.
• Build processes, systems, and documentation that help the company scale.
• Support cross-functional initiatives across Operations, Product, Go-to-Market, and Engineering teams.
• Conduct research, gather data, and turn findings into actionable recommendations.
• Solve operational bottlenecks and improve how teams work together.
• Take ownership of projects that don't fit neatly into a single department but are critical to company growth.

Requirements

• 0–3 years of experience in consulting, operations, business analysis, startups, finance, product operations, project management, or a related field.
• Recent graduates with exceptional academic or entrepreneurial are encouraged to apply.
• Experience with data analysis, AI tools or business intelligence platforms is a plus.
• Ability to thrive under pressure and operate under a fast paced environment with intensity.
• Fearless attitude - ability to dive into the unknown, research and quickly learn about a new topic and become a subject matter expert on it.
• Comfortable operating in ambiguity and figuring things out independently.

Qualifications

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.