Sales and Service Associate

About the role

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Essential Duties & Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
• Ensuring a friendly greeting/check-in and prompt attention to members' needs.

Qualifications

• Required Knowledge, Skills & Abilities:
• Demonstrate authenticity, sincerity, and open-mindedness; show up as yourself and act with integrity.
• Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Availability

Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Travel Requirement

Minimum travel may be required for training purpose and lead generation.

Benefits

• Comprehensive benefits to help our team members do just that, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance.
• Eligibility for various benefits based on position, hire and/or service date, and average hours worked.
• Accrual of vacation hours.
• Complimentary gym membership for all team members and their eligible dependents.

Compensation

• All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
• Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).