Strategy & Operations Associate

Essential Duties and Responsibilities

• Analyze operational performance data to identify trends, inefficiencies, and opportunities for improvement.
• Support development and execution of cross-functional initiatives in pharmacy operations, supply chain, PBM operations, and quality teams.
• Participate in strategic planning cycles by gathering data, preparing insights, and supporting scenario analyses.

Process Improvement

• Apply structured problem-solving methods and process optimization frameworks learned during training.
• Aid in mapping workflows, identifying bottlenecks, and developing recommendations to improve operational efficiency.
• Support implementation of new processes, tracking results and measuring success.

Project Execution

• Contribute to active projects by preparing deliverables, participating in meetings, and collaborating with cross-functional partners.
• Ensure project milestones are met and deliverables align with defined objectives and quality standards.
• Aid teams with documentation, reporting, and presentation of findings.

Training & Learning Application

• Participate in SkillBridge curriculum, including company orientation, operational onboarding, strategic thinking modules, and on-the-job training.
• Apply learned concepts to real work assignments, demonstrating continuous growth in operational and strategic capabilities.

Education and Experience

• Bachelor’s degree preferred (business, engineering, analytics, healthcare, or related fields).
• Military experience highly valued—SkillBridge participants encouraged.
• Prior exposure to operations, project management, or analytical tasks is a plus.
• No prior pharmacy/PBM experience required; all relevant industry concepts are taught in the training program.

Knowledge, Skills and Abilities

• Strong analytical and problem-solving skills with the ability to interpret data and propose actionable recommendations.
• Ability to learn complex processes and systems quickly.
• Strong communication skills—comfortable presenting findings and collaborating with cross-functional teams.
• Working knowledge or interest in operations, supply chain, quality, or healthcare processes.
• Ability to manage multiple tasks, prioritize responsibilities, and deliver high-quality work on time.
• Intellectual curiosity, initiative, and willingness to take ownership of work.
• Comfort navigating fast-paced environments and ambiguity.

Work Environment / Physical Demands

• This position is in a typical office environment which requires prolonged sitting in front of a computer.
• Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.
• May have occasional high stress when dealing with customers/clients.
• Some travel may be required.