Strategy Manager

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Role Overview

Leads the strategic development, execution, and expansion of GEICO's Third Party Administrator (TPA) business line through new external partnerships, enterprise client acquisition, and market growth initiatives. Reports to the Senior Director, GEICO Insurance Services.

Responsibilities

• Leads the development, execution, and ongoing refinement of GIS strategic plans, business priorities, and operational roadmaps aligned with enterprise objectives.
• Partners with GIS leadership to identify strategic opportunities, business risks, performance gaps, and operational improvement initiatives that drive measurable business outcomes.
• Translates strategic objectives into actionable plans, governance structures, success metrics, and implementation strategies that support execution and accountability.
• Oversees GIS strategic initiatives and cross‑functional programs from concept through implementation, ensuring alignment with organizational priorities and expected business value.
• Establishes and manages portfolio governance processes, including initiative prioritization, milestone tracking, risk management, dependency management, and benefits realization.
• Leads the development and maintenance of executive reporting, scorecards, dashboards, and performance reviews that provide actionable insights to GIS leadership.
• Analyzes operational, financial, customer, client, workforce, and strategic performance data to identify trends, risks, opportunities, and recommendations for improvement.
• Collaborates with business, product, technology, analytics, finance, and operational leaders to drive organizational alignment and successful execution of strategic priorities.
• Facilitates strategic planning sessions, operational reviews, and leadership forums to support decision‑making, accountability, and organizational effectiveness.
• Identifies and leads initiatives that improve operational efficiency, service quality, customer and client outcomes, workforce effectiveness, and long‑term business growth.
• Interviews and/or approves job applicants for employment.
• Conducts and/or reviews associate performance appraisals.
• Initiates or approves salary adjustments, performance ratings, and other personnel actions.
• Counsels associates and takes disciplinary action or terminates employment as appropriate.
• Adheres to the GEICO Code of Conduct, company policies, and operating principles.
• Meets attendance standards at the business location to perform necessary job functions and facilitate interaction with management and co‑workers.

Requirements

• Experience across multiple claims units (e.g., Casualty, PD, SIU, PRU) is a plus; TPA work streams span multiple claim functions.
• Experience with small/regional carriers, other TPAs, and/or vendor management is a plus.
• Ability to perform essential functions, including seeing, hearing, typing, and speaking, with or without accommodation.
• Ability to speak clearly, empathetically, and professionally by telephone.
• Effective verbal and written communication skills.
• Ability to work at a stationary workstation.
• Ability to handle difficult conversations and stressful situations.
• Ability to follow complex instructions, resolve conflicts, facilitate conflict resolution, and demonstrate strong organization/priority‑setting skills.
• Ability to multitask.
• Ability to learn and apply large amounts of technical and procedural information.
• Ability to work both independently and in a team environment.

Benefits & Culture

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support well‑being and future.