Strategy Lead, AI- Operations/MedOps

About the Role

Petfolk is hiring a Strategy Lead, AI to join our Medical and Operations vertical. You'll turn clinical and operational data into actionable insights, working directly with our VP of Medical Strategy and Senior Director of Sales & Operations Planning. This role requires full autonomy to identify problems, build solutions, and ensure they're implemented effectively. The work begins with analysis and quickly progresses to building and prototyping, with a focus on reliability, security, and scalability.

Responsibilities

• Discover problems, build solutions, and ensure adoption across clinical and operational teams.
• Prototype and ship AI applications to real users, partnering with engineering for scaling.
• Develop patterns and frameworks that can be adopted by AI Leads across other functions.
• Ensure systems are reliable, secure, and auditable, especially in live clinic operations.
• Measure success by enabling leaders and doctors to work more efficiently and at higher volumes.

Requirements

• AI-native builder with a strong technical foundation, including end-to-end AI application development.
• Proficiency in Python, SQL, and data layer management (warehouses, pipelines, modeling).
• Experience with LLM application development, including retrieval systems (RAG), evaluation, and human-in-the-loop workflows.
• Ability to build reliable, secure systems with a focus on data privacy and auditability.
• Analytical rigor in setting up measurement frameworks, designing experiments, and proving impact.
• Experience with unstructured data (text, notes, recordings) and integration with live company data (EHR, CRM, warehouses).
• Product mindset with a focus on discovery, scoping, adoption, and iteration.
• Ownership and ability to drive projects in ambiguous environments.

Qualifications

• Degree in computer science, engineering, math, or a quantitative field, or equivalent demonstrated depth.
• 2–5 years of experience with a track record of shipping impactful projects.
• Experience as a data scientist, analytics engineer, or analyst with a focus on building, not just reporting.

Skills

• Agentic engineering and workflow development.
• Custom MCP (Model Context Protocol) development.
• Exposure to service or healthcare operations, particularly in multi-location settings.
• High-performance environment experience (startups, consulting, banking).
• Healthcare data and AI governance awareness.
• Prompt engineering discipline and reliable LLM system building.

Why Petfolk

• Be part of a cohort of AI Leads driving innovation across the company.
• Full autonomy and ownership, reporting directly to functional VPs.
• Work for a company genuinely investing in AI with real-world impact on pet health.

Pay

$150,000 to $180,000 Annual Base

Apply with a portfolio of things you've built. What you've built matters more to us.