AI Operations Lead

About the role

Aegon’s Core AI Team is scaling rapidly to meet growing demand for AI-driven transformation across our global business. Building on recent successes – including the launch of a vendor-agnostic enterprise LLM gateway (AWS Launchpad), we are now investing in next-generation Gen AI and Agentic AI capabilities. We are seeking an experienced AI Operations (Platform) Lead to evolve the organization's AI platform and operational services, develop and mature AI operations and customer support processes, drive and support AI Platform adoption, and provide AI expertise to accelerate developer onboarding and enablement.

Responsibilities

• Own the operational health, monitoring, and performance of Aegon’s Enterprise Launchpad AI Platform, AI chatbot and other related services.
• Own and continuously improve the Launchpad DevOps CI/CD pipeline and supporting tooling.
• Lead and develop a distributed team of three engineers (across US and EU time zones), providing platform onboarding, training, enablement, and Level 2 support.
• Career Development: Partner closely with security, risk, and architecture teams to ensure safe, compliant, and responsible AI operations.
• Track and report on platform adoption, reliability, and operational KPIs, using insights to drive improvements and new capabilities.
• Mentor and coach to members of the Launchpad Team development and support team, bringing your wealth of experience and knowledge to others.

Requirements

• A bachelor’s degree in computer science, Artificial Intelligence, Data Science, or a related discipline.
• Professional certifications in AI and/or cloud technologies (preferred).
• 10+ years’ experience in technology operations, platform delivery, or engineering enablement roles.
• Experience of supporting Generative AI or LLM gateway-based platforms in production.
• Proven experience leading small engineering teams, including people management and cross-team coordination.
• Strong Python proficiency, with experience delivering production-ready solutions.
• Solid understanding of the GenAI ecosystem and agentic frameworks and protocols, such as Strands SDK, LangChain, A2A, and MCP.
• Excellent written and verbal communication skills, with the ability to translate complex technical topics for diverse audiences.
• A pragmatic, service-oriented mindset, with a strong focus on operational excellence and continuous improvement.
• Demonstrated ability to collaborate with diverse stakeholders to deliver scalable, enterprise AI solutions.

Qualifications

• Experience of building AI solutions using AWS AgentCore.

Skills

• Deep appreciation for developer experience, including onboarding, enablement, and high-quality documentation.
• Working knowledge of AWS Cloud, AWS AI infrastructure and related services.

Benefits

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
• Health and Work/Life Balance Benefits
• Be Well Company holistic wellness program
• Parental Leave
• PTO for Volunteer Hours
• Employee Assistance Program
• Back-Up Care Program
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs

Pay

The Salary for this position generally ranges between $131,200 - $164,000 annually.

Schedule

This is a hybrid position requiring three days in office per week in one of our hub locations (Cedar Rapids, Denver, Philadelphia).