Strategy and Operations Principal

Who You Are:

• Strategic leader with 6+ years of experience, with a track record of driving strategy and leading complex operations; Bachelor’s degree required
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Strong analytical thinker who uses data to guide strategy, not just report outcomes.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don’t accept the status quo and are always looking for creative solutions

What You'll Do:

• Own and manage the end-to-end operating strategy of Via’s service on behalf of our partner.
• Manage the financial performance of the service, including managing P&L, forecasting budgets, and driving strategy to improve profitability and efficiency.
• Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation.
• Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience.
• Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners.
• Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis.
• Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.

Compensation and Benefits:

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

• Salary Range: $125,000 - $170,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.