Strategy and Operations Manager, Revenue Operations

Role

This role sits on our Revenue Operations team, which supports our Sales and Post Sales Teams in growing our seller base and partnerships. Work closely with the data team on reporting and analyzing performance data and recommend course corrections as needed. Take on key strategic and operational special projects that move the business forward and help us scale. Work with the post sales GTM team to build and develop playbooks and documentation. Support GTM leaders in identifying and presenting data and insights. Support category team with analysis and success measurement of initiatives. Work closely with the GTM launch, category, and central ops functions to ensure smooth operation and clear division of responsibility. Understand the competitive landscape and develop strategies to grow Whatnot’s market position. Analyze and understand the live selling and broader market to stay on top of trends and inform our GTM strategy. Partner with the ops and product teams to ensure broad cross-functional alignment and make sure our GTM efforts are set up for success.

Requirements

• Strong strategic sense with the ability to balance data-driven insights and business instincts
• Exceptionally analytical with the ability to develop high-level insights while not being afraid to get down and dirty with the data
• Excellent executive communication skills. You can show and explain insights to a variety of audience types
• Experience supporting the post-sales motion of a GTM org
• Experience working on a marketplace or a two-sided platform
• Past experience in consulting or finance and/or past experience in strategy, business operations, or analytics at a high-growth startup
• Comfort working exceptionally fast in an ambiguous work environment
• Ability to operate independently and go deep on projects while also building key cross-collaborative relationships across the company

Qualifications

• Passion for creator communities, existing product categories on Whatnot, and/or new verticals that are uniquely suited for live e-commerce
• Experience buying and selling in online marketplaces communities
• Deep understanding of our product and its development
• Experience developing and delivering data-driven insights
• Experience with SQL and Excel
• Experience with data visualization tools

Skills

• Data analysis and interpretation
• Project management
• Strategic thinking
• Communication and presentation skills
• Collaboration and teamwork
• Problem-solving
• Customer service

Benefits

• Generous holiday and time off policy
• Health insurance options including medical, dental, vision
• Work-from-home support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Roth and Traditional 401(k) offerings in the US (employer match up to 4% of base salary)
• Pension plans internationally
• Monthly allowance to dogfood the app
• Parental leave