Strategic Solutions Analyst

About This Position

The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working with high profile clients and partners and can prioritize in order to complete tasks with the needed sense of urgency.

What You'll Do

• Provides analytical support through the analysis and interpretation of data
• Provides overall support needs for defined set of strategic clients and partners
• Serves as an escalated point of contact for defined set of strategic clients and partners
• Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources
• Buils positive, long lasting, rapport with defined set of strategic clients and partners
• Provides industry or company knowledge and expertise as appropriate
• Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices
• Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests
• Sometimes travels onsite to visit assigned strategic clients and partners
• Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources
• Led strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues
• Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners
• Develops, prepares and analyzes reports for management review, and presents to various levels of management
• Performs miscellaneous job-related duties as assigned by Client Success leadership

What You'll Need

• 4-year bachelor's Degree is required
• Experience working in healthcare, whether it be medical billing, coding, administration, etc. is preferred
• Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing)
• Exceptional client service skills
• Tech-savvy with excellent troubleshooting and analytical skills
• Working knowledge of EDI files is preferred
• Strong sense of urgency
• Possess process and change management skills
• Ability to work independently and to participate in cross-functional teams
• Self-starter/critical thinker
• Self-accountable
• Professional, effective, and clear communication skills (written and oral)
• Strong conflict resolution skills