Strategic Services Consultant

Who do we work with?

At Orlo, we’re proud to support some of the UK’s most critical public service providers, including emergency services that protect and serve our communities every day. Our platform is used by a growing number of police forces, fire and rescue services, and other blue light organisations to streamline digital communications and build public trust. With clients such as West Midlands Police, Cheshire Fire & Rescue Service, and Merseyside Police, we enable emergency services teams to deliver timely, transparent, and secure digital engagement – whether during routine operations or in times of crisis.

What are the key responsibilities?

• Support the creation of customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
• Support the sales team in demonstrating product value
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media
• Create and present impact reports that clearly communicate the output and effect on our customers’ work
• Deliver training and workshops

The Minimum Qualifications For This Role Include:

• 4+ years in social media strategy and customer-facing roles
• Experience in training and in navigating a software platform
• Reporting and data analysis experience

Preferred Skillset For This Role Includes:

• Understanding of social networks (in particular X, Facebook, Instagram, TikTok and LinkedIn) and social media strategy (ideally for public sector organisations)
• Understanding sophisticated use cases for social media strategy, such as social listening strategy and impact reporting
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of all components of the software sales process and the customer lifecycle
• Skilled in presenting performance insights to clients and internal stakeholders
• Familiarity with Boolean search strings and survey methodologies is desirable
• Proven experience working with public-sector or government clients is desirable
• AI literacy is desirable

What are we all about?

Lots of solutions claim to bring digital communications teams together, but Orlo is the only platform purpose-built with the needs of public sector marketing, comms and citizen engagement professionals in mind. Since its creation back in 2012, Orlo has built a network of like-minded sector experts and community partners to help us on our mission to share best practices and industry insights. Orlonians are committed to helping our customers build trust with their audience through brilliant conversations – and have fun along the way.

Get in touch

If you think you’d be a great fit, feel free to send us your CV or a short introduction to careers@orlo.tech