Strategic Consultant

Responsibilities

• Strategic Advisory & Planning
• Lead executive-level engagements to align product usage with customer business goals, industry trends, and transformation initiatives.
• Develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact.
• Identify and recommend key initiatives that expand customer value and business impact.
• Customer Success Enablement
• Act as the data storyteller - bringing metrics to life through customized use case adoption, white glove service and training.
• Collaborate with Account Directors to guide strategic account planning and ensure long-term customer satisfaction and retention.
• Translate complex customer data and product insights into compelling business cases and executive narratives.
• Identify at-risk scenarios early and drive proactive risk mitigation and renewal strategies.
• Thought Leadership & Industry Expertise
• Leverage industry and customer knowledge to provide best practices and frameworks that guide global brands through digital transformation.
• Contribute to the development of reusable strategic assets and customer playbooks.

Qualifications

• Extensive customer service management background with a proven track record of leading brand relationships, ensuring exceptional client experiences, strengthening brand loyalty, and driving long-term partnership growth.
• Demonstrated ability to effectively manage day-to-day client relationships both in-person and virtually, with particular expertise in navigating and optimizing engagement within digital environments; willing and able to travel 15–20% as needed.
• A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth.
• Strong analytical thinking with the ability to deliver strategic insights that bring value to clients.
• Excellent time management skills with the ability to prioritize tasks and meet deadlines.
• Exceptional communication skills including listening, presentation, writing, and speaking.
• Willingness to work onsite two days per week.

Pay

Base Salary: $110,000 - $125,000
Additional Compensation: $30,000 annual bonus, paid quarterly