Strategic Sales Account Manager

From the edges of space to the bottoms of ocean, our materials are proven to perform—and so is our team. We're hiring high performers as proven as our products.

About the role

As a Strategic Account Manager, you will report to a Program Manager and play an integral role in driving strategic growth, ensuring we meet ATI and customer goals and objectives. You will maintain and strengthen customer relationships, support inquiries, and coordinate cross-functional teams to deliver results.

Responsibilities

• Maintain and strengthen customer relationships.
• Initiate quotation proposals through internal procedures, negotiate pricing with assistance from the Program Sales Manager, and obtain orders that meet customer and ATI Forged Products requirements.
• Review customer orders for errors or updates before system entry.
• Coordinate communication between ATI Forged Products and customers regarding contractual or technical questions, establishing verbal and written commitments.
• Perform internal and customer follow-up to service customer needs.
• Work with the Program Sales Manager to execute strategic customer and market commercial initiatives across all ATI Forged Products facilities.
• Provide Sales Management with sales order and shipment projections via monthly and yearly forecasts to facilitate decision-making and goal setting.
• Interface closely with Engineering Design, Technical, Production Planning, and Operations teams across all ATI Forged Products facilities.
• Provide a weekly line of balance to customers and escalate part priorities with the Program Sales Manager as needed. Communicate weekly status updates to customers and the Program Sales Manager.
• Handle customer complaints effectively to ensure prompt resolution and maintain strong customer relations.
• Participate in, and eventually lead, customer contact via plant visits and offsite discussions.
• Coordinate submissions by the Quality Department for customer review of non-conforming materials to ensure compliance with contractual requirements, procedures, and timeliness.
• Assist the Quality Department in obtaining timely resolution of issues.
• Complete and submit customer reports as needed.
• Resolve payment discrepancies with customers as needed.

Requirements

• Bachelor’s degree in Engineering, Marketing, Business, or a related field.
• 4 years of experience working in account management.
• 4+ years of sales experience in aerospace or a forging environment (preferred).

Skills

• Effective oral and written presentation skills with the ability to collaborate across cross-functional teams, including internal and external stakeholders.
• Exceptional interpersonal skills.
• Strong analytical skills to analyze and resolve difficult problems effectively and implement long-term solutions.
• Excellent organizational skills with the ability to multi-task.
• Ability to travel.
• Broad knowledge of sales techniques, strong human relations, and communication skills (written and oral).

ATI is an equal opportunity employer. We do not provide immigration sponsorship for this position.