Sales Account Manager

Responsibilities

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Suggest actions to improve sales performance and identify opportunities for growth.
• Generate new business using existing and potential customer networks.
• Attend marketing events as required, distribute marketing material as needed.
• Set up and take down Marketing displays as needed.
• Provide quantitative data to support results of Marketing events to management.
• Develop and maintain current knowledge of BELFOR services, industry trends, and competitive information.
• Identify and resolve client concerns in order to grow overall sales.
• Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire BELFOR organization.

Requirements

• Present and sell BELFOR services to current and potential clients as directed by Sales and Marketing Account Manager.
• Follow up on new leads and referrals resulting from field activity.
• Identify and network with new sales prospects.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Supervise Sales and Marketing Representatives to ensure sales increase.
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire BELFOR organization.
• Comprehensive understanding of customer service, principles and practices.
• Work under time constraints to meet specific timelines.
• Attend BELFOR sponsored operations and safety training courses as required.