Strategic Relationship Executive (Account Manager)

Position Summary

The Strategic Relationship Executive serves as the primary Account Manager for a portfolio of strategic accounts, with full ownership of retention, renewal, expansion, and account strategy. This role is accountable for driving long-term account value through proactive relationship management, revenue growth, and strategic partnership development.

Key Responsibilities

• Account Management: Act as the primary relationship owner for a defined portfolio of strategic accounts, prioritizing high-value and growth-oriented clients

• Complex Account Ownership: Manage complex client environments with multiple stakeholders and high-impact business outcomes

• Internal Collaboration: Utilize internal resources (Product Innovation, Client Success, Product Marketing, Executive) to manage account relationships, troubleshoot issues, and position Authenticx for growth and account saturation

• Account Strategy: Lead all critical account meetings, including Quarterly Business Reviews (QBRs), internal alignments, recurring syncs, etc.

• Revenue Forecasting: Forecast revenue and quota attainment on a monthly, quarterly, and annual basis

• Account Growth: Own renewals and the full expansion sales cycle from opportunity identification through close, in partnership with Sales as needed

• Post-Sales Ownership: Serve as the main point of contact immediately after a new deal is fully contracted (Kickoff Meetings, Internal Knowledge Transition, Onboarding, etc.)

• Risk Management: Proactively identify and flag risk in accounts (EX: revenue, account health) and collaborate internally/externally to address

Key Skills

• Relationship Building: Establishing and maintaining strong relationships with both executive and operational contacts

• Sales Acumen: Identifying and executing expansion opportunities within existing accounts

• Customer Health Assessment: Assessing and monitoring customer health metrics to ensure engagement, satisfaction, and retention

• Communication: Facilitating clear, consistent communication and ensuring alignment of resources across internal teams and external stakeholders

• Data Management: Demonstrating expertise in data management and ensuring strict adherence to CRM processes for accurate reporting and account tracking

Qualifications

• Bachelor’s degree in Business, Healthcare, Informatics, or a related field preferred

• 5+ years of experience in a B2B, client-facing role with direct ownership of account outcomes (e.g., Account Manager, Customer Success Manager, or similar)

• Demonstrated track record of retaining and growing accounts, including upsell, cross-sell, and renewal management

• Experience managing a book of business with revenue responsibility and consistently meeting or exceeding retention and expansion targets

• Strong executive presence with the ability to build relationships and influence stakeholders across all levels of an organization

• Proven ability to identify customer needs and translate them into business opportunities that drive value for both the client and the organization

• Experience leading cross-functional initiatives to deliver on client outcomes, including working with product, sales, and operations teams

• Highly organized with the ability to prioritize strategically, manage competing demands, and operate effectively in a fast-paced environment