Strategic Program Manager, Office of the CRO

About The Role

OpenAI is building a global executive engagement program that helps our most important customers, partners, and prospects realize the full strategic value of AI. We are looking for a senior, commercially minded operator to lead this work within the Office of the CRO.

Define the strategy, operating model, governance, and success measures for executive engagement

Design and scale a high-impact executive engagement program for OpenAI's C-suite, with a focus on priority enterprise accounts, strategic partners, and defining commercial moments. Sit at the intersection of Sales, Customer Success, Product, Marketing, Communications, and the Office of the CRO.

Develop a scalable framework for determining where executive involvement will create the greatest customer and commercial impact

• Create repeatable playbooks for executive sponsorship, account planning, customer follow-through, advisory forums, executive events, and global market engagement.
• Maintain visibility into executive relationship coverage, commitments, risks, and opportunities across priority accounts.
• Establish the operating cadence that aligns Sales leadership, account teams, and executives around upcoming engagements, decisions, and follow-through.
• Lead the strategy and execution for marquee executive engagement moments—including Davos, Sun Valley, and other C-suite convenings—ensuring each has clear commercial objectives and measurable outcomes.

Own the end-to-end strategy and execution for high-stakes executive customer and partner engagements

• Translate complex account dynamics, customer priorities, competitive context, and OpenAI strategy into concise, decision-ready executive briefings.
• Partner with account teams to define engagement objectives, executive attendees, customer value propositions, and desired business outcomes.
• Coach sales leaders and account teams on executive presence, strategic storytelling, executive relationship mapping, and engagement planning.

Act as a trusted leader in the Office of the CRO

• Serve as a trusted partner to the Chief of Staff and CRO, leading high-priority initiatives, driving cross-functional execution, and bringing clarity, pace, and operational rigor to some of the company's most important customer engagements.
• Prepare the CRO for major customer meetings, strategic decisions, market visits, and executive events.
• Synthesize complex information into clear recommendations, tradeoffs, and action plans for the CRO and Revenue Leadership Team.
• Lead high-priority cross-functional initiatives on behalf of the Office of the CRO.
• Build strong operating rhythms across the Office of the CRO, including planning cycles, executive communications, priority tracking, and accountability.

Connect customer insight to action

• Surface insights from executive conversations and strategic accounts to inform Product, GTM Strategy, Customer Success, Marketing, Communications, Research, and executive leadership.
• Partner across functions to ensure executive engagements reflect OpenAI's strategic priorities and strongest customer narratives.
• Expand executive relationships across priority accounts by orchestrating the right mix of OpenAI leaders, account teams, and ecosystem partners.
• Measure program success through executive engagement, relationship health, strategic opportunity progression, customer outcomes, and commercial impact.
• Capture repeatable executive engagement best practices and customer insights that strengthen the broader GTM organization.

Qualifications

• 10+ years of experience in enterprise technology, strategic accounts, executive engagement, sales strategy, management consulting, customer success, chief of staff, or another senior commercial operating role.
• Demonstrated success partnering directly with C-suite customers and senior executives in complex, high-stakes environments.
• Strong commercial judgment and a deep understanding of how enterprise opportunities are shaped, advanced, and closed.
• Exceptional ability to synthesize complex information into clear executive narratives, recommendations, and customer-facing materials.
• Proven experience building scalable programs and operating models across Sales, Product, Marketing, Customer Success, and executive leadership teams.
• Sound judgment and executive presence, with the ability to serve as a trusted proxy for senior leadership when appropriate.
• Strong coaching and influencing skills that elevate how teams prepare for and execute executive engagements.
• Experience operating across global organizations, cultures, industries, and fast-moving priorities.
• Intellectual curiosity about AI, enterprise transformation, and the evolving needs of customers adopting AI at scale.