Strategic Platforms Analyst

About the role

The Strategic Platforms Analyst analyzes, optimizes, and supports Chadwell Supply’s third-party procurement and purchasing platforms. This role partners with the Director of Sales Enablement to provide data-driven insights, identify trends, and improve platform performance and adoption. This position combines operational support with data analysis to identify opportunities, improve processes, and enhance customer experience.

Responsibilities

• Analyze platform performance, usage trends, and transaction data to identify optimization opportunities.
• Monitor system health, issue trends, and recurring challenges; recommend solutions.
• Partner with IT and platform providers to improve functionality, integrations, and user experience.
• Evaluate platform effectiveness and recommend enhancements to drive efficiency and revenue growth.
• Develop and maintain dashboards, reports, and KPIs related to adoption, sales impact, onboarding, and issue resolution.
• Provide insights to leadership on trends, risks, and opportunities.
• Track and analyze customer behavior within procurement systems.
• Use Excel and other tools to automate reporting and improve data visibility.
• Serve as an escalation point for platform issues, identifying root causes and trends.
• Document and analyze support issues to drive long-term solutions.
• Partner cross-functionally to resolve issues and improve reliability.
• Support onboarding with a focus on tracking success metrics and identifying improvements.
• Analyze onboarding effectiveness, adoption rates, and time-to-value.
• Partner with Sales Administration, Credit, and IT to ensure data accuracy and implementation success.
• Identify training gaps and opportunities to improve adoption using data.
• Support development of training materials and resources.
• Provide insights to improve user experience.
• Support projects through data analysis, performance tracking, and insights.
• Assist in evaluating platforms, features, and integration opportunities.
• Identify inefficiencies and recommend process improvements.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years’ experience with procurement/P2P platforms (Yardi, RealPage, Entrata, Coupa, etc.).
• Minimum of 3 years’ experience in data analysis, reporting, or analytical support roles.
• Advanced Excel skills (data analysis, pivot tables, formulas, dashboards).
• Experience translating data into actionable insights.
• Strong analytical and problem-solving skills.
• Experience with Power BI.
• Experience in sales enablement, operations, or customer success analytics.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years’ experience with procurement/P2P platforms (Yardi, RealPage, Entrata, Coupa, etc.).
• Minimum of 3 years’ experience in data analysis, reporting, or analytical support roles.
• Advanced Excel skills (data analysis, pivot tables, formulas, dashboards).
• Experience translating data into actionable insights.
• Strong analytical and problem-solving skills.
• Experience with Power BI.
• Experience in sales enablement, operations, or customer success analytics.

Skills

• Advanced Excel skills (data analysis, pivot tables, formulas, dashboards).
• Experience with Power BI.
• Experience in sales enablement, operations, or customer success analytics.

Benefits

• Competitive Salary Based on Experience!
• Full Time, Monday-Friday, 8:00am - 5:00pm.
• Paid Holidays Off and No Weekends!
• Work from home options! We offer hybrid schedules that would consist of 2 days at home and 3 days in the office.
• We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, complimentary gym access, meal prep services and more!
• Employee Discount Program!
• Long-term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country.
• Named Top 100 Companies in Tampa Bay for 8 consecutive years since 2019!